Jobs in India

Job Description

Commercial Director – Conrad Bengaluru (HOT0C711)

Conrad Bengaluru 25/3, Kensington Rd, Halasuru, Someshwarpura Bengaluru 560008

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.

The Commercial Director is responsible for the overall strategic management of the hotel by establishing effective working relationships with senior team members, in particular the General Manager, Director of Operations, Director of Finance and Director of Human Resources. This role provides support and advice to the General Manager in strategic planning and overall business goals relating to business development issues of the brand and the hotel, protecting and guarding corporate standards, brand integrity and hotel image.

• Assist the General Manager with revenue and marketing responsibilities, completing work assigned by the General Manager.
• Manage Sales, Banquet Sales, Revenue Management, Reservations, and Marketing Communications.
• Lead the hotel business team to achieve key indicators, including profitability, revenue, profit, and guest satisfaction that meet or exceed standard requirements.
• Develop the hotel's annual, quarterly, and monthly budget forecasts and work plans, implementing them effectively.
• Participate in developing and implementing hotel and departmental policies and regulations.
• Develop marketing strategies and promotion plans to adjust to the market situation in real time.
• Supervise and drive the progress and implementation of marketing plans.
• Set clear objectives for business development, implement personal skill development, performance review trainings, and other trainings.
• Monitor and evaluate current marketing activities and market dynamics.
• Manage the internal operation of the department to ensure fixed assets and operational items are well maintained.
• Conduct regular market research and gather information about competitors.
• Set pricing strategies and sales targets for the hotel.
• Manage special projects and related business activities.
• Ensure efficient use of departmental resources.
• Manage human resources within the department, including selection of recruiters, training of staff, team building, and employee performance evaluation.
• Ensure that department staff understand the responsibilities assigned to them.
• Take immediate corrective action when departmental or hotel interests are jeopardized.
• Manage customer relations and services, focusing on needs, product and service knowledge, sales effectiveness, communication skills, and customer feedback.
• Manage departmental expenses and budgets, preparing monthly forecasts and submitting them on schedule.
• Control departmental costs according to hotel policies to avoid waste.
• Ensure all system-related revenue data are accurate and in full compliance with Hilton international standards.
• Ensure filing of departmental documents and related information.
• Maintain communication with all operating departments within the group to maximize sales opportunities.
• Promote the hotel in relevant industries at home and abroad.
• Actively participate in sales activities initiated by Hilton.
• Organize promotional trips for target markets.
• Maintain good relationships and communication with target markets at home and abroad.
• Respond to demands, adjust, and perform any reasonable tasks and additional responsibilities as directed by the hotel, industry, and company.
• Adhere to hotel safety policies, emergency rules and procedures.
• Ensure employees fully understand and follow the contents of the employee handbook.
• Perform any other reasonable duties assigned.

• Hospitality: Volunteer to provide unparalleled hospitality.
• Integrity: Do what you should do all the time.
• Leadership: Strive to be a leader in both your industry and your community.
• Teamwork: Actively promote teamwork spirit in all work.
• Ownership: Take responsibility for your actions and make decisions.
• Now: Operate with urgency and discipline.
• At least 5 years of relevant management experience in international hotel chains.
• Good English reading and writing skills.
• Ability to formulate and implement operating budgets and business plans.
• Ability to effectively market and position the brand at desired levels.
• Ability to manage the Sales department.
• Ability to assist the General Manager and Management in achieving the hotel's overall business objectives.
• Knowledge of political, economic and social issues, and market trends.
• Good communication, organizational and presentation skills.
• Ability to lead, guide and develop employees.
• Ability to handle crisis situations.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the world with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!