Satellite Service Specialist – PAD & VRF

Blue Star; Khordha; On-site; INR 5,00,000 - 8,00,000; Full time

Job summary

A leading technology firm is seeking a Satellite Service Specialist to provide technical support for service engineers, validate VRF projects, and conduct site audits on failures. The ideal candidate should have a Diploma or B.E./B.Tech in Mechanical or Electronics Engineering with a minimum of 3 years of experience. Responsibilities also include training technicians and managing customer complaints across India. This role presents opportunities for professional growth in a dynamic environment.

Qualifications

• Minimum 3 years of experience in service or related field.
• Experience in handling VRF and ducted systems is preferred.
• Capable of conducting training sessions.

Responsibilities

• Provide technical support for service engineers.
• Validate and commission VRF projects.
• Perform site audits on failures.
• Train technicians across the region.

Skills

Technical knowledge for VRF and Ducted products

Customer complaint resolution

Site audits and Root Cause Analysis

Training and skill enhancement

Education

Diploma or B.E./ B.Tech in Mechanical or Electronics Engineering

Job description

Satellite Service Specialist – PAD & VRF

Job Description

• Service Specialist Support
  • Technical knowledge support to service engineers of CPSD and International business for complaints resolutions of VRF and Ducted products of Blue Star make and Other Make (Competition).
  • Validation and commissioning of VRF projects done by CPSD and CAD.
  • Visiting VRF product sites across India for resolving aged and escalated cases to ensure early resolution of complaints improving turn around time and customer satisfaction index.
  • Provide solutions on cost saving by reducing material consumption in under warranty and AMC complaints through indigenization and alternate parts.
  • Guide revamp team by providing cost effective solutions for changing old technology products to latest VRF & Ducted systems.
  • Carry out site audits on repeat failures and do Root Cause analysis, Validate and Publish key reports on failures and continually add value for process and performance improvement for meeting the business objectives.
  • Ensure that the VRF service and commissioning team is adequately trained to deliver an efficient service to internal and external customers.
  • Managing VIP customer complaints across India on VRF and ducted systems.
• New Product Development
  • Member of new product development team for guiding team on design for product serviceability, field feedback, spares standardization, installation and service standards.
  • Creation and release of manuals on product service, repairs and maintenance.
• Capability Building
  • Travelling across region for skill enhancement of technicians by on job (hands on) training.
  • Identify and develop service providers for handling other make VRF and ducted systems.
  • Preparing Technical literature for Blue Star and Other Make VRF’s in text, video and pictorial form for guiding technicians and engineers.
  • Develop simulators for logic testing and product training.

Short Info

• Posted: 2 day(s) ago
• Location: Bhubaneshwar
• Qualifications: Diploma or B.E./ B.Tech in Mechanical or Electronoics Engineering
• Experience: 3 Years - 0 MonthsTo6 Years - 0 Months