Jobs in India

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Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry‑first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large‑scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast‑moving, tech‑driven environment, love solving real‑world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

In this role, the incumbent is responsible for directing and executing the GPO roadmap that solves the business problems/opportunities of the key customer(s) in the F&A domain through the usage of methodologies like Lean, Six Sigma, Business Process Re‑engineering, and by combining technology solutions using GenAI, RPA and VBA/SQL/Python. In this role, you would be responsible for the effective identification/planning and delivery of Digital/CI projects/Roadmap, working with cross‑functional global leads including the digital delivery team, and client leadership successfully. This role may involve directly managing the account or reporting to an account manager, but the responsibility of planning and delivering the GPO strategy would be with the lead role.

• Thorough Continuous Improvement, delivery on committed productivity, productivity improvement in account and Bad Bench reduction
• Champion the implementation and adoption of standard Global Processes
• Support and deliver operational excellence and automation and implement best practices and drive efficiency and standardization as approved by
• Assess new Laws, policies and practices, organization changes and the impact on the Global Processes and communicate such changes and impact to client
• Lead and be responsible for all trainings and knowledge transfer relating to the GPO Services
• Create Transformation Road Map and deliver projects aligned with client
• Deploy GenAI/Agentic, RPA, Macros, Visualizations dashboards and Lean Six sigma, COE projects for mitigating process issues and improving Operational efficiencies identified across towers
• Design, implement, test and complete all In‑Scope CI Projects
• Engage and leverage lean six sigma practices and processes
• Support Operations to meet key transformation objectives of client and deliver required business value, productivity
• Identify and log Issues and Incidents, perform Root Cause Analysis and determine root causes that are leading to Issues; recommend process and System improvements; and resolve Issues and Incidents
• Manage client relationship and deliver transformation roadmap
• Lead large teams for transformation resources to deliver program
• Drive deployment of AIML tools in operations to improve process performance, metric improvement and deliver business value

• Experience in Oracle Fusion, Tririga, SAP, S4Hana, High Radius, Service Now etc. or similar technology and technology deployments
• Experience in driving GenAI/Agentic, RPA program and deploying it across platforms
• Extensive experience in Order to Cash domain, should have lead transformation across all sub‑processes like Cash Application, Billing, Netting etc.
• Experience in driving continuous improvement using Lean, Six Sigma Methodology
• Experience in managing client discussion and driving large transformation programs.
• Experience in deploying AIML or Generative AI solution and driving analytics programs
• Project Management skills – Strong Influencing skills and clarity of thought on effective project management are required
• People Leadership: Ability to coach & mentor people. Ability to effectively influence & motivate others and Ability to work in diverse teams and with multiple stakeholders
• Delivers oral and written communications that have clarity and impact.
• Creates a team environment of accountability and commitment for reaching project goals
• Must be able to work in dynamic and tight deadlines to meet the project schedule
• Exposure to business metric improvement initiatives like close optimization
• Understanding of Defining SLA/KPI and linking it to business metrics
• Experienced Process improvement and Automation expert with domain exposure in F&A

• Lean Six Sigma- GB / BB certification
• Exposure to AIML certification would be added advantage
• Tenured experience leading transformation for relevant years

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands‑on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
• Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
• Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.