Logistics Asst. (Sales Scheduling) III

HELLA Automotive Mexico S.A. de C.V.; Mahesana; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

An international automotive supplier is seeking a Logistics Assistant (Sales Scheduling) III in Gujarat, India. The ideal candidate will place outbound calls to customers for service follow-ups, provide information based on inquiries, and document all interactions in the CRM system. You should have a minimum of a graduate degree with customer dispatch handling experience, along with solid communication skills and familiarity with CRM tools. This role emphasizes organizational skills and a service-oriented mindset.

Qualifications

• Minimum Graduate with experience in customer dispatch handling.
• Strong organizational and time management skills.
• Data entry and basic troubleshooting abilities.

Responsibilities

• Place outbound calls to customers for service follow-ups.
• Document all interactions in the company’s CRM system.
• Resolve or expedite customer concerns in a timely manner.

Skills

Experience with customer service software or CRM platforms (e.g., Salesforce, Zendesk, HubSpot)

Proficiency in phone systems and call center tools (e.g., auto dialers, headsets)

Excellent verbal communication and active listening skills

Problem-solving mindset with a service-oriented approach

Education

Minimum Graduate

Job description

Logistics Asst. (Sales Scheduling) III

Location: Becharaji - Gujarat, India

FORVIA HELLA is a listed international automotive supplier. As a company of the FORVIA Group, FORVIA HELLA stands for high-performance lighting technology and vehicle electronics and, with the Lifecycle Solutions Business Group, also covers a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles. With currently around 36,500 employees at over 125 locations, the Company is active worldwide and generated adjusted sales of €8.1 billion in fiscal year 2024.

YOUR TASKS

• Place outbound calls to customers for service follow-ups, appointment reminders, and satisfaction surveys
• Provide information about services, policies, or products based on customer inquiries
• Document all interactions in the company’s CRM system
• Resolve or expedite customer concerns in a timely and professional manner
• Assist with account updates, order tracking, or troubleshooting basic issues
• Adhere to call scripts, regulatory requirements, and internal quality standards
• Coordinate with internal teams to relay customer feedback or service requests
• Meet daily or weekly call volume, quality, and resolution targets

Required Skills and Qualifications

• Hard skills
  • Experience with customer service software or CRM platforms (e.g., Salesforce, Zendesk, HubSpot)
  • Proficiency in phone systems and call center tools (e.g., auto dialers, headsets)
  • Data entry and basic troubleshooting abilities
  • Familiarity with call handling procedures and documentation standards
• Soft skills
  • Excellent verbal communication and active listening skills
  • Professional, calm, and friendly phone demeanor
  • Ability to stay focused and motivated during repetitive tasks
  • Strong organizational and time management skills
  • Problem‑solving mindset with a service‑oriented approach

YOUR QUALIFICATIONS

• Minimum Graduate with experience in customer dispatch handling.

Even if you do not meet all our requirements, do not hesitate to apply to us, because the further development of our employees is very important to us and opens up a wide range of opportunities for you in our company.

FORVIA HELLA stands for the diversity of all employees. Inclusion and diversity are firmly anchored in our company culture. We are continuously looking for new team players and welcome applications from all interested parties, regardless of their ethical and social background, age, religion, gender, disability, sexual orientation or identity.

HELLA India Automotive Pvt Ltd.
Anil Kumar Maliwal
Ahmedabad, Gujarat