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Reception Staff
Job summary
A lifestyle property development company is seeking Reception Staff for a new Wellness Club in Bali. The role involves ensuring efficient check-in and check-out processes, providing personalized guest service, and delivering recommendations based on product knowledge. Candidates should have strong communication skills in English, preferably with a diploma in Hospitality or Tourism, and at least one year of experience in a 5-star hotel environment. Offering benefits includes medical reimbursement and annual leave.
Benefits
Qualifications
- Minimum education requirement: high school or equivalent; preferred diploma/bachelor in hospitality or tourism.
- Strong English communication skills (spoken and written); additional languages are a plus.
- At least 1 year of experience in Front Office/GRO at a 5-star hotel; fresh graduates are considered with relevant experience.
Responsibilities
- Ensure quick check-in and check-out processes.
- Provide personalized service and quick responses to guest needs.
- Upsell hotel products and services based on thorough product knowledge.
Skills
Education
Tools
DO YOU WANT TO BE PART OF A BRAND NEW WELLNESS CLUB IN BALI?
TS Group is the expert in Lifestyle Property Development, with over 20 years of experience. After developing our lifestyle & entertainment concept, Townsquare Cilandak in Jakarta, our hip hotel, TS Suites in Bali, TS Group continues to grow by developing new lifestyle & entertainment concepts to meet today's lifestyle needs.
We are looking for a Reception Staff for a new Wellness Club in Bali.
- Ensure check-in and check-out processes are completed within 5 minutes.
- Demonstrate strong interpersonal communication skills: friendly, professional, and diplomatic in guest interactions; respond quickly to guest needs, provide solutions or alternatives for complaints, and deliver personalized service to maintain guest loyalty.
- Coordinate effectively across sections and departments to promptly fulfill guest needs.
- Possess thorough product knowledge and understanding of hotel facilities to enable upselling and cross-selling of hotel products and services.
- Detail-oriented in recording, remembering, and accurately communicating guest needs, preferences, and history.
- Minimum high school (SMA/SMK) or equivalent; Diploma/Bachelor’s in Hospitality or Tourism preferred, with at least 1 year of experience in Front Office/GRO at a 5-star hotel (fresh graduates considered with 6 months OJT/Daily Worker experience); well-groomed, attractive, and professional appearance.
- Strong English communication skills (spoken and written); additional languages are a plus; friendly, responsive, detail-oriented, and able to work under pressure.
- Proficient in hotel system VHP for check-in, check-out, room blocking, special requests, and guest data entry.
- Knowledgeable of VIP/VVIP, repeat, and long-stay guest service standards; capable of handling guest complaints professionally following complaint-handling procedures (listen, empathize, solve, follow-up).
- Understand SOPs for coordination with related departments; able to prepare guest reports including preferences, special request logs, and Guest Satisfaction Index (GSI).
- Basic salary (nett of tax)
- THR
- Medical Reimbursement up to 85% of 1 month’s basic salary per year (eligible after 1 year of employment and permanent status/PKWTT)
- Free parking (1 motorcycle / 1 car)
- Annual leave, Replace Day Payment (for working on a holiday), and Extra Off for long shifts
- 1 meal per shift
Send your latest CV now via https://bit.ly/TownsquareGroupJobHiring or email it to recruitment.townsquare@gmail.com using the subject line: [Your Name] – [Desired Position]
Please submit your application before December 8, 2025.
Check our website at www.townsquare.co.id www.tssuites.com
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.