Manager, Product Security Incident Response (PSIRT)

GitLab; Indonesia; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading software company is seeking a Manager for Product Security Incident Response (PSIRT) to protect products by analyzing and coordinating responses to security vulnerabilities. This role involves collaboration across global teams and improving remediation processes. The ideal candidate will have experience in leading vulnerability triage, exceptional communication skills, and a strong understanding of application security. Join us to co-create innovations in software development in a fully remote environment.

Qualifications

• Experience leading vulnerability remediation processes in software security.
• Strong understanding of security defects and vulnerability detection.
• Experience using data to inform security improvements.
• Proven ability to drive down vulnerability recurrence through analysis.
• Track record of leading cross-functional initiatives.

Responsibilities

• Drive strategy for analyzing and responding to product vulnerabilities.
• Partner with Security and Engineering to define remediation approaches.
• Oversee validation of vulnerability fixes prior to release.
• Lead planning for security releases with cross-functional teams.
• Identify automation opportunities for vulnerability response.

Skills

Vulnerability triage

Application and code security

Data and metrics assessment

Cross-functional leadership

Mentoring security engineers

Clear communication

Job description

Manager, Product Security Incident Response (PSIRT)

Remote, Canada; Remote, EMEA; Remote, US

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform , used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what’s possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform , customers get AI benefits at every stage of the SDLC.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

An overview of this role

As the Security Manager of the Product Security Incident Response Team (PSIRT) you'll be responsible for protecting GitLab products and services by owning the processes for quickly analyzing, validating, and coordinating responses to security vulnerabilities. In this role, you'll sit at the intersection of product security, engineering, and vulnerability research, helping the team to turn complex security reports into clear, actionable guidance that helps keep our customers safe. You'll work across GitLab's all-remote, globally distributed product and development teams to drive timely remediation, improve our security posture, and strengthen how we handle vulnerability disclosure.

You’ll also play a key role in GitLab's Coordinated Vulnerability Disclosure program, partnering with external researchers and internal stakeholders to ensure vulnerabilities are handled transparently and responsibly. Your work will help shape how GitLab prevents, detects, and responds to security issues, and you'll have the opportunity to influence security practices across our product portfolio.

What you’ll do

• Drive the strategy and execution of how the PSIRT analyzes, validates, prioritizes, and coordinates remediation of product vulnerabilities in GitLab’s products and services.
• Partner closely with Security and Engineering leaders to define effective remediation and mitigation approaches, ensuring clear ownership, alignment, and timely delivery across product and development teams.
• Oversee and improve the team’s processes for validating vulnerability fixes prior to release, ensuring consistent technical rigor and high-quality documentation.
• Lead and support planning and execution for security releases, including coordination of cross-functional stakeholders and alignment with broader product roadmaps.
• Identify, prioritize, and sponsor automation and tooling efforts that streamline vulnerability triage and response workflows, and ensure team processes and documentation stay current and effective.
• Own and continuously improve the vulnerability response lifecycle, including coordinated vulnerability disclosure activities, stakeholder communications, and post-incident reviews that drive systemic prevention.
• Champion high-quality, actionable communication from the PSIRT by reviewing and guiding documentation that explains vulnerability impact, risk, and remediation guidance, ensuring it is clear for both technical and non-technical audiences and helps scale PSIRT practices across GitLab.

What you’ll bring

• Demonstrated experience leading vulnerability triage, remediation, and disclosure processes in a software security context, such as through a product security incident response team (PSIRT), bug bounty program, or security response team.
• Strong understanding of application and code security, with the ability to guide others on how to detect, prioritize, and remediate various classes of security defects and logic vulnerabilities, and to translate these concepts for non-security stakeholders.
• Experience using data and metrics to assess vulnerability risk, measure the impact of security initiatives, and inform prioritization and decision making for product security improvements.
• Experience driving down vulnerability volume and recurrence through root cause analysis, partnering with engineering and product leaders, and supporting scalable prevention strategies such as secure development practices, automation, and developer education.
• A track record of successfully leading cross-functional initiatives involving product, engineering, and security teams, including managing stakeholder expectations and navigating tradeoffs between security, usability, and delivery timelines.
• Experience coaching, mentoring, or managing security engineers, with a focus on technical growth, career development, psychological safety, and inclusive collaboration.
• Demonstrated ability to quickly learn new technical concepts and product areas, and to lead a distributed, remote team that operates largely asynchronously across multiple time zones and teams.
• Flexible, inclusive, and clear communication skills, with the ability to influence at multiple levels of the organization, build alignment in ambiguous situations, and maintain a constructive, results-oriented approach to problem solving.

About the team

The Product Security Incident Response Team (PSIRT) analyzes and validates reports of vulnerabilities in GitLab products and services, and works with GitLab engineers and product teams to remediate and mitigate security vulnerabilities to protect customers. We also manage GitLab's Coordinated Vulnerability Disclosure program and bug bounty program administration.

Base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.