CCTV Technical Support Specialist

Inqui Solutions Pte. Ltd.; Batam; Remote; IDR 667.222.000 - 1.000.835.000; Full time

Job summary

A leading provider of surveillance systems is seeking a CCTV Technical Support Specialist based in Indonesia. This role involves providing expert support for CCTV installations and managing video management systems. The ideal candidate will have experience with VMS platforms, strong troubleshooting skills, and a customer-first mindset. You will contribute to global security projects while working remotely. Proficiency in both English and relevant technical expertise in security systems and hardware is highly valued.

Benefits

Growth opportunities

Supportive work environment

Contribute to global security projects

Qualifications

• Prior experience in security systems, especially with AXIS, Genetec, Milestone.
• Strong proficiency in both written and spoken English is an advantage.
• Knowledge of video analytics and data mining techniques.

Responsibilities

• Provide expert support for CCTV hardware, VMS software, and surveillance setups.
• Diagnose and solve technical challenges, including hardware and networking issues.
• Enhance support resources by creating knowledge base articles and manuals.

Skills

Knowledge of VMS platforms (e.g., AXIS, Milestone, Genetec)

Expertise in IP/network cameras

Excellent troubleshooting and problem-solving skills

Customer-first mindset

Education

Diploma/Engineering Degree in Electrical/Electronics/Telecommunications

Tools

Surveillance equipment (cameras, NVRs)

Microsoft Office Suite

Job description

CCTV Technical Support Specialist based in Indonesia

Bergen Security Pte Ltd & Inqui Solutions

Note: Only English-written resumes that indicate your current city/state of residence will be considered.

Join Our Team as a Technical Support Engineer for CCTV Solutions

We are an established Singapore-based provider of advanced surveillance systems, operating since 2008. We seek an experienced technical professional to deliver expert support, troubleshooting, and guidance on CCTV installations and video management platforms.

What You’ll Do

• Be the go-to expert for customers, helping them configure and optimize CCTV hardware, VMS software, and surveillance setups.
• Leverage your knowledge of leading VMS platforms like Genetec, AXIS, Milestone, and Hikvision to provide first-line and second-line technical support.
• Solve technical challenges—from diagnosing hardware failures to networking issues—with confidence and precision.
• Play a vital role in enhancing our support resources by creating knowledge base articles, FAQs, and manuals.

Why You Should Apply

• Global Impact: Contribute to projects that improve security worldwide by leveraging the latest surveillance technologies and best practices.
• Growth Opportunities: Expand your expertise in cutting-edge CCTV systems.
• Supportive Environment: Be part of a company that values your insights, encourages innovation, and fosters professional growth.

Who We’re Looking For

• Strong knowledge of VMS platforms (e.g., AXIS, Milestone, Genetec).
• Expertise in IP/network cameras, DVR/NVR setups, and security protocols.
• Excellent troubleshooting and problem-solving skills.
• A customer-first mindset and a desire to deliver exceptional support.

Qualifications and Skills

• Prior experience in security systems (e.g., AXIS, Genetec, Milestone, Avigilion, Lenel, Gallagher, Hikvision) is preferred.
• At least a Diploma/Engineering Degree in Electrical/Electronics/Telecommunications or a related field.
• Strong proficiency in both written and spoken English is an advantage.
• Proficiency in operating surveillance equipment, including cameras, NVRs, and VMS software.
• Knowledge of video analytics and data mining techniques.
• Strong computer skills, including proficiency in Microsoft Office Suite.
• Demonstrated discipline in Electrical, Electronic, and IT practices.
• Excellent customer service skills, with the ability to manage client expectations and deliver superior service.
• Strong attention to detail and observational skills.
• Ability to work independently and as part of a team (this is a remote role).
• Excellent problem-solving and decision-making skills.
• Effective communication skills, both written and verbal.