Customer jobs in Italy

Are you passionate about music and fluent in both Indonesian and English? ModSquad is excited to partner with a leading global music streaming platform, and we're on the lookout for friendly, tech‑savvy Customer Service Representatives to join our all‑remote team! Important note: All qualified applicants will have to complete language assessments in Indonesian and English.

You will be the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience. Specifically you will respond to customer inquiries via inbound messages in both Indonesian and English.

• 40 hours per week for the 8‑week orientation period.
• Phase 1: 4 weeks, 4 AM – 1 PM (PT).
• Phase 2: 4 weeks, self‑scheduled between 4 AM – 9 PM (PT).

Daily, 4 AM – 9 PM (PT).

• 25 hours per week.
• 12 hours required on Saturday and/or Sunday.
• 18‑month engagement (as needed by ModSquad).

Need help figuring out the time difference? Check out World Time Buddy! Just set Sacramento, California as your starting point, then add your location to easily convert Orientation, Nesting, and Production hours to your local time.

• A dedicated laptop or desktop computer running Windows 10 or newer.
• Willingness to install ModSquad security software and a 2FA app on your mobile device.
• Access to a webcam or a smartphone capable of capturing clear photos.
• A stable broadband internet connection with a minimum speed of 25 Mbps.
• At least 8 GB of RAM (more is always better!).
• Dual monitors are strongly recommended for optimal workflow and multitasking.
• Chromebook is not sufficient for ModSquad projects.

• Passionate about creating personalized, memorable experiences for every customer.
• Thrive on delivering top‑tier customer support and can swiftly spot and solve any issues that come your way.
• Experienced providing support through inbound messaging and know how to keep cool under pressure.
• Handled 3–5 simultaneous chats in previous roles.
• Fluent in Indonesian and English, with professional‑level communication skills in both.

ModSquad has been reinventing the Customer Experience Services industry since 2007. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and many other companies we are not at liberty to discuss. We support over 50 languages in more than 90 countries and are primarily a remote company.