Mandarin Customer Experience Specialist (Semarang)

Digital Tech Asia; Jawa Tengah; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading technology company is seeking a Mandarin Customer Experience Solutions specialist in Semarang, Central Java. The role involves handling customer complaints through voice and digital channels, and preparing follow-up reports. Candidates should have strong communication skills in Mandarin, hold a minimum D3 degree, and be CSAT oriented. Fresh graduates are welcome to apply.

Qualifications

• Able to handle customer complaints and provide information via voice or digital channels.
• Willing to work on shifting schedules.
• Able to join immediately.

Responsibilities

• Handle customer complaints and provide information via voice or digital channels.
• Prepare reports on customer complaints and follow-up actions to resolve issues.

Skills

Active and proficient communication in Mandarin

Fast typing and multitasking skills

CSAT oriented

Education

Minimum D3 in any field (Mandarin Literature preferred)

HSK Level 4 or above

Job description

Position : Mandarin Customer Experience Solutions

Location: Semarang, Central Java, Indonesia

Client : BPO Industry

Employment Type: Full-time, 6-month contract, with the opportunity to become a permanent position

Job Description

• Handle customer complaints and provide information via voice or digital channels
• Prepare reports on customer complaints and follow-up actions to resolve issues

Qualifications

• Active and proficient communication in Mandarin
• Minimum D3 (Associate Degree) in any field (Mandarin Literature graduates preferred)
• HSK Level 4 or above
• Fast typing and multitasking skills
• CSAT (Customer Satisfaction) oriented
• Willing to work on shifting schedules
• Willing to be placed in Semarang
• Able to join immediately
• Fresh graduates are welcome