Volunteer jobs in United Kingdom

The position is a Group role with requirements to work at both Northampton General Hospital NHS Trust and Kettering General Hospital NHS Foundation Trust. The Volunteer Services across the University Hospitals of Northamptonshire is a challenging and changing environment. As an Administrative Officer, you will have excellent communication and interpersonal skills, the ability to multi-task, and you will support our volunteers and staff.

• Manage the volunteer rota-s (desks/guides/buggy/runners/response) to ensure volunteers support patients throughout the hospital.
• Act as the point of contact for routine enquiries to Volunteer Services, using judgement and decision making to ensure satisfactory outcomes.
• Provide administrative support to volunteers and coordinators, focusing on data collection, administration management, and day-to-day enquiries from all stakeholders. Maintain high levels of organisational skills.
• Oversee administrative tasks related to recruitment of new volunteers to ensure adherence to NHS guidelines; coordinate recruitment campaigns in support of Volunteer Services Coordinators to attract new volunteers and promote inclusivity and accessibility.
• Provide input into the work of the Trust to support the achievement of its vision and values.
• Ensure office standards are maintained, delivering professional, empathetic, and exceptional customer service at all times.
• Utilise Canva and/or other creative systems to create marketing documents for internal and external stakeholders.
• Maintain overall oversight and management of the volunteer management software tool (Better Impact); ensure data is accurately recorded and volunteers are compliant with use.
• Daily use of Volunteer management systems.

• Excellent communication and interpersonal skills; ability to work independently and within a team.
• Strong organisational skills and the ability to multi-task in a dynamic environment.
• Experience with data collection, administration management, and handling day-to-day enquiries.
• Understanding of NHS guidelines related to volunteer recruitment.
• Experience with Canva or similar creative tools; ability to create marketing documents.
• Experience with volunteer management software (e.g., Better Impact) and data accuracy/compliance requirements.
• Commitment to inclusive, accessible volunteering and serving a diverse community.

University Hospitals of Northamptonshire is committed to Our Excellence Values: Compassion, Accountability, Respect, Integrity, and Courage. We value inclusive communication and encourage applications from all communities. We are a Defence-positive trust, supporting reservists, veterans, spouses and partners. We encourage applications from people who identify with protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds, as these groups are underrepresented in our hospitals. We strive to create an inclusive and collaborative environment with active Networks supporting colleagues from all backgrounds to ensure a sense of belonging.

Name: Michelle Barnes

Job title: Deputy Head of Volunteer Services

Email: michelle.barnes14@nhs.net

Telephone: 01604 523159