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Recruiter The Financial Services Compensation Scheme Ltd

The Vacancy

Working at the FSCS

At FSCS we are purpose driven and committed to delivering an exceptional service and results for our customers.

We have invested greatly in a flexible people offering that we're proud of, that our employees love and that supports and promotes diversity, inclusion, and overall wellbeing. Key benefits include:

• Employer pension contributions from 9%+ dependant on your contributions and length of service
• Life assurance, income and critical illness protection
• Private medical and dental insurance
• EAP and Virtual GP
• 26 days annual leave + bank holidays and option to sell 5 or buy up to 9 additional days per annum to suit your lifestyle
• Enhanced Maternity, Paternity and Adoption leave - 6 months full pay
• Additional discounts and options to earn rewards to spend at your choice of retailer

The Role

The Business Analyst will fill an important role within FSCS to engage, collect, understand, and document business processes, with a view to then re-engineering and simplifying processes to make them quicker, more efficient, and best in class in line our Business Process Management (BPM) Framework and associated capabilities.

This role will support the Roadmap Owners in accurately documenting business requirements aligning them to the supporting process architecture

Priorities

• Responsible for the detailed documenting of business processes, across a wide variety of departments, capturing complex elements and translating them into clear process models and supporting documentation.
• Collaborate with various stakeholders across the organisation to design and deliver the right approach and ensure projects are successful.
• Champion policies, guidelines, and procedures. Act as a Subject Matter Expert (SME) for Business Process Management and process modelling. Build strong partnerships with stakeholders and be able to cut through ambiguity clearly being able to produce key actions and results.
• Champion agile ways of working ensuring business requirements are translated to delivery via agile teams.
• Identify suitable processes analysis and work with Architect, Project Manager and internal teams to embed them into FSCS.
• Have practical knowledge of best practices, tools and techniques and be capable in demonstrating them.
• Understand the scheme strategies and priorities and translate that understanding into deliverable activities.

Knowledge, skills and experience

We have identified the following skills, knowledge, and experience as essential for success in this role however we understand that everyone's learning journey is different and there is no one size fits all. If you feel you have many of the below strengths but don't tick all the boxes, we'd still love to hear from you.

• Embedded in CCO with a deep knowledge of customer operations and IT specialise to area.
• Business Analyst responsibilities for ISAAR and BAU funded projects.
• Document what the business does and how through the delivery of process maps and supporting documentation.
• Analyse findings to suggest changes and improvements across people, process and technology.
• Assess impact of changes- costs, benefits and risks.
• Contribute to organisational readiness (training materials etc)
• Work closely with Agile Teams - production in accordance with standards from Business Process Architect.
• Support creation and refinement of user stories and the Product Backlog - can support scoring for prioritisation.
• Support organise testing and quality checks.

To Apply

Use the Apply Now button to apply with your CV.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application. If there are additional options you'd like to request, please contact recruitment@fscs.org.uk. We also offer reasonable adjustments on the job.

About Us

For the past 21 years, FSCS has been getting customers of failed authorised financial services firms back on track.

Our strength is in our numbers. Since 2001, we have helped 6.5m customers and paid back £26bn in compensation. Over the years we have continually strived to be better, faster, and more empathetic to our customers' needs in an ever more complex financial world. Our people have worked together to make sure we can offer protection and reassurance every step of the way, even during the toughest of times over the last two years. FSCS is an organisation that makes a difference, and in which our people truly make a difference.

We have grown from modest beginnings in 2001 to helping customers during historic events such as the 2008 banking crisis and supporting vulnerable customers during the pandemic. As a result of this success, FSCS has become increasingly respected, insightful, and influential in the regulatory eco-system. It is an exciting time in our journey as we now have an opportunity to play a bigger role in breaking the cycle of rising consumer harm and costs; by being part of a system that is about prevention rather than cure.

Our Strategy

Prepare

What we are aiming for
We shall respond to large and complex firm failures, whilst maintaining our seven-day pay-out for savers in banks, building societies and credit unions. We will actively contribute to increasingly effective resolution when firms fail.

Why this matters
FSCS needs to contribute to public confidence and financial stability by being ready to respond when called upon across the full range of protected products.

Our approach

• Maintain well-tested contingency plans, backed by necessary capabilities and robust customer information.
• Collaborate with industry to improve the customer information we rely on for payouts.
• Improve our ability to respond quickly to investment and insurance failures.
• Work with industry and regulators to improve resolution arrangements.

Protect

What we are aiming for
FSCS is known and trusted for protection that puts people back on track through outstanding customer experience.

Why this matters
Customer expectations are rising. The service our customers receive must meet their expectations in terms of speed, accessibility and ease of use, in order to maintain consumer trust and confidence.

Our approach

• Exploit digital technology to create the service our customers expect, at lower cost to our levy payers.
• Improve the speed of our service by eliminating time and process inefficiencies, particularly with third parties.
• Exploit our new strategic partnership - by drawing on our partner's expertise, scale and experience.
• Provide continuity of cover for policyholders in failed insurance companies.

Promote

What we are aiming for
We shall raise awareness of FSCS protection across all of the products and services we protect, particularly retirement savings products.

Why this matters
Awareness of, and trust in, FSCS protection maintains confidence in a crisis. Awareness also helps to inform people's choices by increasing their confidence in buying protected services and understanding the risks of unprotected products.

Our approach

• Partner with the industry to raise awareness of FSCS protection across all protected products and services, focusing on retirement savings initially.
• Engage with consumers and provide information to help people understand protection and make informed decisions.
• Encourage customers of failed firms to come directly to FSCS with their claim.
• Work with our stakeholders to provide joined-up and easy to access information about FSCS protection.

Prevent

What we are aiming for
We shall collaborate with the regulators and industry to prevent future failure and to reduce future compensation costs.

Why this matters
FSCS compensation costs are rising fast - we project that compensation may rise from £405 million in 2017/18, mainly driven by escalating pensions claims. These costs put pressure on firms' finances and are passed on to consumers.

Our approach

• Commit to joint action with the regulators and industry to identify and address the root causes of mis-selling and other conduct issues which drive failure and compensation costs.
• Ensure consumers are alerted more quickly to vulnerabilities and risks as they emerge.
• Work with our partners to improve co-ordination across government, industry and regulators, ensuring insights and intelligence are generated and acted on.
• Feed back lessons learnt as a creditor and from recoveries activity, including working with the insolvency and insurance markets.
• Develop FSCS' own capability to provide actionable intelligence.