Infrastructure Support Engineer

PA Consulting; Royston; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company seeks an Infrastructure Support Engineer for its Royston office. The role involves supporting Azure environments, requiring strong problem-solving and communication skills. Benefits include private healthcare, 25 days annual leave, and a generous pension scheme.

Benefits

Private healthcare for you and your family

25 days annual leave plus a bonus half-day on Christmas Eve

Generous pension scheme

Community and charity initiatives

Performance-based bonus

PA share ownership

Tax-efficient benefits (cycle to work, give as you earn)

Qualifications

• Strong knowledge in designing and supporting Azure cloud environments.
• Good troubleshooting skills for IT security vulnerabilities.
• Excellent communicator with clear documentation abilities.

Responsibilities

• Manage Azure cloud environments ensuring they are secure and reliable.
• Provide excellent customer service while resolving issues.
• Implement IT technologies and services.

Skills

Azure Virtual Desktop (AVD)

M365

O365

Exchange

Hyper-V

Troubleshooting

Job description

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Infrastructure Support Engineer, Royston

Client: PA Consulting

Location: Royston, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

0ad6baeac3a2

Job Views:

4

Posted:

12.07.2025

Expiry Date:

26.08.2025

Job Description:

Company Description

We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists with expertise in various sectors including consumer, manufacturing, defence, security, energy, utilities, financial services, government, health, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.

PA. Bringing Ingenuity to Life.

Job Description

This is a hands-on, in-office role based in our Melbourn office. Due to the systems supported, occasional weekend work and on-call duties are required, so flexibility is essential.

The Group Systems Team supports the wider firm across seven key areas: Business Engagement and Governance, Strategy and Enterprise Architecture, Infrastructure, Data and Analytics, Enterprise Solutions, Cyber Security, and Technology and Operations.

Our Service teams within the Technology and Operations pillar deliver end-to-end support, including the Global Service Desk, 2nd line, Application Support, Operations, Infrastructure, and Digital Workspace teams.

About the Infrastructure team

The Infrastructure Team acts as a point of escalation for UK users, based in Cambridge. They combine excellent problem-solving skills with high-quality customer service to resolve issues efficiently, using established processes and independent investigation to identify, resolve, and document solutions for future reference.

This role involves managing segregated, technically rich environments, allowing skill development in technical management, automation, and operations, while ensuring environments are available, reliable, secure, and meet demands.

Qualifications

About you

You should have strong knowledge in designing, building, maintaining, and supporting Azure cloud environments, including implementing Azure Virtual Desktop (AVD) (Essential).

Excellent knowledge of M365, O365, Exchange, virtual hosting (including VMware Horizon), Hyper-V, SaaS Backup Platforms, and Group Policy.

Good troubleshooting skills and the ability to work under pressure to identify and fix IT security vulnerabilities, as well as implementing new IT technologies and services.

Strong communication skills at all organizational levels and the ability to produce clear documentation.

Comfortable working independently or as part of a team, using initiative.

Organizational skills to plan and maintain infrastructure, ensuring it remains current and available.

We encourage applications even if you do not meet every listed criterion – we’d love to hear from you.

Apply today by completing our online application

Additional Information

Life At PA reflects our commitment to enriching our people's working lives through unique experiences, growth opportunities, and meaningful work.

Our purpose guides our work with clients and communities, delivering insight and impact to solve complex challenges. We value diversity, inclusion, and equality, aiming to unlock the potential of every individual.

Find out more about Life at PA.

Our benefits include:

• Private healthcare for you and your family
• 25 days annual leave plus a bonus half-day on Christmas Eve, with options to buy additional days
• Generous pension scheme
• Community and charity initiatives
• Performance-based bonus
• PA share ownership
• Tax-efficient benefits (cycle to work, give as you earn)

We are committed to equality and encourage applications from underrepresented groups.

Adjustments or accommodations: If needed, please contact us for support during the recruitment process.