Support Engineer jobs in United States

Are you passionate about tech and eager to grow your IT career? Do you thrive in a fast-paced environment and love solving problems? If so, this is your chance to join a rapidly expanding Managed Service Provider in Bicester!

Equation Recruitment is recruiting on behalf of an employer looking for a driven and enthusiastic Junior IT Support Engineer to join their growing technical team. This is a fantastic opportunity for someone with a solid foundation in IT support to gain exposure to a wide range of technologies and exciting projects.

What’s on Offer?

• Salary of £25,000–£30,000 (DOE)

• Monday to Friday, office hours

• Access to professional training and certifications

• Genuine career progression opportunities

• Friendly, supportive team environment

The Role As a Junior IT Support Engineer, you will provide 1st and 2nd line technical support to a varied client base. You’ll work across Microsoft 365, networking, backups, VoIP systems, and more. From remote troubleshooting to assisting on-site with new deployments, no two days will be the same.

Day-to-Day Responsibilities:

• Responding to IT support tickets and resolving technical issues

• Supporting Microsoft 365, SharePoint, Outlook, and Teams

• Setting up laptops, desktops, mobile devices, and VoIP phones

• Troubleshooting networking and connectivity issues

• Assisting in project work like system migrations and new site setups

• Documenting your work and maintaining SLA commitments

What You’ll Need:

• 2+ years’ experience in an IT support role (MSP background is a bonus!)

• Confident troubleshooting Microsoft 365 and Windows 10/11

• Knowledge of networking fundamentals (DNS, DHCP, VPN)

• A team player who loves learning and problem-solving

Desirable Extras:

• Experience with Intune, Autopilot, Azure

• Familiarity with VoIP systems or broadband provisioning

• Cyber Essentials certification

• A full UK driving licence (helpful for occasional on-site visits)

If you’re ready to take the next step in your IT career and want to be part of a collaborative, forward-thinking team, apply now!

Equation Recruitment is acting as an employment agency on behalf of our client. We interview all shortlisted candidates and support you throughout the entire recruitment process.