SMART Meter Engineer Support Agent - Dual Fuel - Kilmarnock

E.ON UK PLC; Kilmarnock; On-site; GBP 39,000 - 42,000; Full time

Job summary

E.ON UK PLC seeks a SMART Meter Engineer Support Agent in Kilmarnock to aid customers in debt resolution and SMART meter installation. The role offers independence, flexible work hours, and a competitive salary of up to £41,791 plus benefits, promoting excellent customer service and environmental consciousness.

Benefits

26 days holiday plus bank holidays

Pension scheme

Life cover

Bonus opportunities

Flexible benefits with tax/NI savings

Qualifications

• Valid UK/EU driving license required.
• Customer-facing experience needed.
• Willingness to travel within the area.

Responsibilities

• Deliver excellent service by understanding customer circumstances and assisting with debt resolution.
• Plan routes efficiently to reduce carbon footprint.
• Conduct investigations and gather information.

Skills

Communication

Negotiation

Education

MOCOPA/CMA1/MET2 certification

SMART Meter & Dual Fuel training

Job description

We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!

SMART Meter Engineer Support Agent - Dual Fuel - Kilmarnock

Here's what you'll be doing

Salary - £41,791 & great benefits

Are you a trained Meter Engineer? Do you want more flexibility in your role? Do you enjoy helping people? If so, we want to hear from you!

We're currently looking for SMART Meter Engineer Support Agents with electricity & gas meter experience to join our growing Field Debt Solutions team. You will play an important role in helping our customers resolve their debts, supporting them with future payments, installing PAYG meters where appropriate, and helping reduce energy consumption.

We will provide all necessary equipment: smartphone, tablet, tools, uniform, vehicle, and fuel card. You will be trained to install SMART meters the E.ON way and to offer the right payment options. After training, you can earn extra through our reward scheme based on customer outcomes.

Every visit varies, and we pride ourselves on excellent customer service. With no fixed shifts, you can balance work and life as long as you meet your weekly hours. Optional overtime is available to boost earnings. If you seek variety, independence, and the chance to help people, apply today!

Key responsibilities include

• Delivering excellent service by understanding customer circumstances and helping resolve their debt.
• Planning efficient routes to reduce carbon footprint.
• Conducting investigations, gathering evidence, and obtaining information.
• Identifying new tenants through face-to-face discussions, letting agents, and neighbors, while complying with DPA.
• Exchanging meters to SMART Pay As You Go or Classic Prepayment.
• Leading warrant teams to access customer premises when necessary.

• Recording job information electronically or on paperwork.
• Having home broadband access for data uploads, with a monthly allowance included in salary.

What we need from you

• A full valid UK/EU driving license (preferably clean, max 6 points).
• MOCOPA/CMA1/MET2 certification.
• SMART Meter & Dual Fuel training.
• Customer-facing experience.
• Willingness to travel within the area.
• Excellent communication and negotiation skills.

Here's what else you need to know

• The salary is up to £41,791, including a base of £39,451, revenue protection work, gas metering allowance, and an achievable reward scheme potentially earning an additional £4,800 for high performance.
• This is a permanent position.
• Benefits include 26 days holiday plus bank holidays, a pension scheme, life cover, bonus, and flexible benefits with tax/NI savings. Our benefits recently won the Personnel Today Reward, Recognition and Benefits Award 2022!
• We are committed to diversity and inclusion, being listed in The Inclusive Top 50 UK Employers (ranked 15th in 2022/23) and a Disability Confident Employer.
• Flexible working options are available, including full-time, part-time, and job sharing.
• We offer development opportunities through inclusive talent networks to build skills and capabilities throughout your career.