2nd Line Support Engineer

Certus Sales Recruitment; Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A fast-scaling company is looking for a 2nd Line Support Engineer to enhance customer satisfaction and provide technical support. This role involves troubleshooting and collaborating with QA and Engineering while allowing for personal and professional growth. Ideal for candidates who thrive in dynamic environments and want to make a significant impact.

Qualifications

• Proven experience in a 2nd line support role (ideally within SaaS or tech).
• Strong problem-solving ability and technical curiosity.
• Confidence using and troubleshooting spreadsheets.

Responsibilities

• Own and resolve 2nd line (L2) support issues, digging into technical details.
• Collaborate closely with QA and Engineering to troubleshoot and escalate.
• Write or suggest small fixes and new integrations.

Skills

Problem-solving ability

Technical curiosity

Confidence using spreadsheets

Job description

2nd Line Support Engineer
London (Baker Street) – Hybrid (2 Days Onsite, Including Wednesdays)
£35–45k Base + Rapid Growth Opportunity

We’re working with a well-backed, fast-scaling business that’s transforming its sector on a global scale. With strong leadership, an ambitious roadmap, and major traction already in place, this is a brilliant time to get involved.

As they continue to expand, they’re looking for a 2nd Line Support Engineer to play a key role in keeping customers happy, spotting issues early, and supporting the wider tech function. This is a hands-on role that blends technical support, troubleshooting, and light QA—ideal for someone curious, collaborative, and excited to grow in a fast-paced product environment.

The Role:

• Own and resolve 2nd line (L2) support issues, digging into technical details
• Spot bugs and data mismatches—especially when pulling from the front end
• Write or suggest small fixes and new integrations
• Collaborate closely with QA and Engineering to troubleshoot and escalate
• Use spreadsheets confidently to validate and work with large datasets

This is a great role for someone who enjoys variety and wants to get closer to product and engineering, while staying rooted in support.

You’ll Bring:

• Proven experience in a 2nd line support role (ideally within SaaS or tech)
• Strong problem-solving ability and technical curiosity
• Confidence using and troubleshooting spreadsheets
• A flexible mindset and willingness to get stuck into QA and other adjacent areas

Bonus Points:

• Exposure to QA processes or environments
• Basic knowledge of Python or JavaScript (not required, but nice to have)

If you thrive in scale-up environments and want a role where you can grow, learn, and make a real impact—this could be the one.

Certus Recruitment Group is a well-established and experienced specialist consultancy providing sales, marketing, and IT recruitment services. We serve the technology sector across the UK, Europe, North America, and Australia.