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A leading IT services provider in Glasgow is seeking a Senior IT Support Engineer to tackle complex infrastructure and cloud issues while mentoring junior staff. This hybrid role fits well for technically adept professionals eager to drive service improvements. Join a dynamic team where you can significantly impact business operations through your advanced support skills and technical leadership.
Senior IT Support Engineer (3rd Line)
Location:Glasgow
Hybrid working model - 2 days WFH
£45,000-£50,000
Nine Twenty technology is currently partnering with aa leading IT services provider delivering cutting-edge technology solutions that empower organisations to thrive in a connected and secure digital world. Their focus includes modern workplace services, cloud enablement, and cybersecurity — all supported by strong partnerships with technology leaders such as Microsoft.
They're seeking a skilled and experienced Senior IT Support Engineer to join a dynamic technology services team. As the final point of technical escalation, you’ll play a crucial role in resolving complex IT challenges, supporting a wide range of infrastructure, cloud, and networking systems. This is an opportunity to bring deep technical knowledge, mentor junior engineers, and make a meaningful impact in a fast-paced managed services environment.
Serve as the highest technical escalation point for critical IT issues, delivering expert-level troubleshooting and solutions.
Maintain, support, and optimise infrastructure, including Windows Server, virtualization platforms, networking, and cloud environments.
Collaborate closely with 1st and 2nd line support teams, offering mentorship and knowledge sharing.
Ensure the timely and efficient resolution of service desk tickets, with a focus on root cause analysis and continuous improvement.
Contribute to the enhancement of service delivery by staying current with evolving technologies and industry best practices.
At least 5 years of experience in a 3rd line support or senior technical support role, ideally within a Managed Service Provider (MSP).
Strong proficiency in:
Windows Server (2016–2022), Active Directory, Group Policy, DNS, DHCP
Virtualization: VMware and/or Hyper-V
Cloud Services: Microsoft 365, Azure, Intune, Exchange Online
Networking: TCP/IP, VPNs, VLANs, firewalls, DNS, DHCP, Wi-Fi security, SD-WAN
Scripting: PowerShell (required), Bash/Python (desirable)
Backup & Disaster Recovery: Veeam, Datto, Azure Backup
Microsoft: AZ-104 (Azure Administrator), MS-900 (M365 Fundamentals)
Cisco: CCNA, CCNP (Enterprise or Security)
CompTIA: Network+, Security+, Cloud+
ITIL Foundation – for service management best practices
A technical leader with a proactive and analytical mindset.
Calm under pressure, with a strong ability to prioritise and resolve complex issues quickly.
Excellent communication skills, comfortable explaining technical concepts to non-technical stakeholders.
Strong documentation habits and a focus on continuous service improvement.
Passion for mentoring and developing less experienced team members.
Committed to staying ahead of technology trends and driving innovation.
To be considered for this opportunity please apply today or call Sophie for more information.