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IT Technician - FTC
Job summary
A respected educational organization in Bath is seeking an experienced IT Service Desk Technician. The role focuses on managing IT tickets, providing ON-SITE support, and maintaining network performance. Ideal candidates should have a minimum of 2 years' experience, expertise in Microsoft 365 and Active Directory, and effective problem-solving skills. This fixed-term position offers a salary range of £28,142 - £30,024 until December 2026, and is crucial for enhancing the learning experience through reliable IT services.
Qualifications
- Minimum of 2 years' experience as an IT Support/Service Desk Technician.
- Strong knowledge of Microsoft 365 applications and their administration.
- Familiarity with Active Directory and network management.
- Ability to provide support for various end-point devices.
Responsibilities
- Manage and resolve IT tickets to support staff efficiency.
- Provide onsite support as part of the Central Services and Support Team.
- Maintain reliable connectivity and performance of networks.
- Collaborate with team members to support the overall IT strategy.
Skills
Tools
IT Service Desk Technician -FTC
- Annual Salary: 28,142 - 30,024
- Location: Bath
- Job Type: Fixed Term until 31st December 2026
We are seeking an experienced IT Service Desk Technician to work for a highly regarded Bath based organisation within the education sector
This role is ideal for a professional with a background in IT, preferably within an education environment, who is committed to ensuring the smooth operation of IT systems and providing excellent support to staff and students.
- Manage and resolve IT tickets, ensuring efficient troubleshooting and problem-solving to support staff efficiency and enhance the learning experience for students.
- Share responsibility for the delivery of the Break-Fix Service, providing onsite support as part of the Central Services and Support Team.
- Maintain the Local Area Network and Wi-Fi network within the Trust, ensuring reliable connectivity and performance.
- Collaborate with team members to support the overall IT strategy and contribute to a high-functioning team environment.
- Minimum of 2 years' experience as an IT Support/Service Desk Technician.
- Strong knowledge of Microsoft 365 applications and their administration.
- Familiarity with Active Directory, Group Policy, and network management, including Access Points and Switches.
- Experience with Help Desk Systems such as Freshdesk.
- Ability to provide Break Fix and Remote Hands support service for various End Point devices (e.g., Laptops, Desktops, iPads, Projectors).
- Excellent problem-solving skills and a passion for delivering positive outcomes.
- Effective team player with a commitment to developing a groundbreaking IT strategy in education.
If you are interested in this position please apply online or for more information please contact me on
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.