Jobs in Newcastle, United Kingdom
2nd Line SaaS Support Engineer — Remote
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Ernest Gordon Recruitment Limited
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2nd Line SaaS Support Engineer — Remote
Job summary
A prominent SaaS company in the UK is looking for a Technical Support Specialist to assist customers with cloud-based solutions. You will troubleshoot technical issues, engage with diverse users, and manage relationships across varying technical abilities. Ideal candidates should have experience in SaaS environments, solid communication skills, and a passion for continuous learning. Competitive salary and growth opportunities are provided as part of a supportive team environment.
Benefits
Qualifications
- Proven experience in enterprise technical support or as a technical engineer in a cloud based SaaS environment.
- Experience with supporting cloud based applications.
- Understanding of web based / java application technologies.
- Experience with network technologies and troubleshooting.
- Exposure to M365 / SharePoint administration is a plus.
Responsibilities
- Support all aspects of system use for a diverse group of technical and non-technical users.
- Manage complex problem solving and issue replication.
- Communicate effectively with users of varied technical abilities.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.