Automation Support Manager

VIQU IT; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading technology firm based in the United Kingdom is seeking an Automation Support Manager to establish and lead a new internal automation support team. The role involves hands-on support with Power Platform, ServiceNow, and RPA solutions while defining team governance and processes. Applicants should have experience in leading teams and managing incidents effectively. This permanent position offers a competitive salary of £51,000 plus a bonus of up to 15%.

Qualifications

• Experience in building and leading support teams.
• Hands-on experience with automation solutions and tools.
• Strong incident and problem management skills.

Responsibilities

• Build and lead the automation support team.
• Transition automation support in-house from third-party providers.
• Oversee and maintain existing automation solutions.
• Define governance and processes for automation support.

Skills

Team Leadership

Automation Solutions

Process Improvement

Incident Management

Tools

Power Platform

ServiceNow

RPA Tools

Job description

Automation Support Manager

Remote – Permanent | £51,000 + Bonus Up to 15%

VIQU are partnering with a leading organisation to recruit a hands‑on Automation Support Manager to build and lead a brand‑new internal automation support team. This is a rare opportunity to take full ownership of automation support, shaping the team, processes, and governance from the ground up while driving innovation across the business. Initially, you’ll work directly with Power Platform, ServiceNow, and RPA solutions, delivering small‑scale automations and supporting workflows, before focusing on strategic leadership, process improvement, and long‑term team management. You’ll act as the escalation point for critical issues, maintain existing automations by resolving Incidents and Problem Records within agreed SLAs, manage team KPIs, and drive continuous improvement across the organisation.

Key Responsibilities

• Build, lead, and grow the automation support team from scratch.
• Transition automation support in-house from third‑party providers.
• Oversee Power Platform, ServiceNow, and RPA solutions, delivering hands‑on support initially.
• Maintain existing automations, resolving incidents and problem records within agreed SLAs.
• Define and implement governance, processes, and documentation for automation support.
• Collaborate with stakeholders to ensure automation meets functional and non-f...