Jobs in Newcastle, United Kingdom

Advance your careerwith the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a diverse and inclusive team that empowers you to build your best future! Our teams are strategically positioned to support a multitude of industries across the globe. You will have the opportunity to grow and develop through meaningful work projects and learning opportunities. We are committed to fostering an environment that supports the physical, financial, and emotional wellbeing of all employees. Become a valued member of the Johnson Controls family and thrive in a company culture that values your unique voice and ideas – your next great opportunity is just a few clicks away!

We recognize that a fulfilling career is supported by your overall wellbeing. That\'s why we offer a comprehensive benefits package designed to support you in multiple aspects of life, including:

• Competitive salary

• Generous paid vacation, holidays, and sick time - 15 days of vacation in your first year to promote work-life balance

• Comprehensive benefits package, including 401K, medical, dental, and vision care, available from day one

• An encouraging and collaborative team environment that values diverse perspectives and fosters innovation

• On-the-job and cross-training opportunities

• A strong commitment to safety through our Zero Harm policy, ensuring a safe and secure workplace for all employees

• JCI Employee discount programs (The Loop by Perk Spot)

• Check us Out: A Day in the Life of the Building of the Future

Become part of a culture that celebrates your achievements and encourages your voice and ideas. Your next great opportunity for advancement is right at your fingertips! Take the initiative to explore your potential and embark on an exciting career journey with Johnson Controls.

Empower Teams. Drive Growth. Elevate Customer Success.

At Johnson Controls, we are committed to building smarter, more sustainable environments. As Associate Director of Sales & Account Management, you will lead a dynamic team of sales and account professionals, driving performance, retention, and strategic growth across the portfolio. This role is instrumental in enabling frontline managers, aligning customer success with enterprise objectives, and delivering measurable impact.

How You Will Make an Impact

Strategic Leadership & Manager Enablement

• Lead, coach, and develop account management leaders to drive team performance and customer outcomes.

• Translate enterprise strategy into actionable goals and execution plans.

• Foster a culture of ownership, continuous improvement, and strategic thinking.

Growth Acceleration & Revenue Strategy

• Design and implement scalable upsell and cross-sell strategies across key accounts.

• Collaborate with Sales Operations to optimize pipeline health, forecasting, and performance metrics.

• Drive strategic account planning and territory alignment to maximize market penetration.

Retention & Renewal Optimization

• Lead renewal strategy and execution to ensure proactive engagement and long-term customer value.

• Leverage predictive analytics and customer health scoring to identify risk and deploy targeted interventions.

• Champion retention as a core driver of sustainable growth.

Executive-Level Customer Engagement

• Serve as a strategic advisor and escalation point for high-value accounts.

• Lead executive business reviews to reinforce value delivery and deepen strategic partnerships.

• Amplify the voice of the customer across product, service, and operational teams.

Performance Management & Strategic Reporting

• Establish KPIs to measure team effectiveness, customer satisfaction, and revenue impact.

• Conduct quarterly performance reviews with managers to assess progress and recalibrate strategy.

• Deliver insights-driven reporting to senior leadership on account health and growth opportunities.

Enterprise Collaboration & Influence

• Partner across Sales, Finance, Legal, Operations, Marketing, and Product to ensure seamless execution.

• Drive alignment with Customer Success to enhance lifecycle engagement and brand loyalty.

• Represent customer needs and market dynamics in cross-functional initiatives.

Process Innovation & Enablement

• Lead transformation efforts to modernize account management tools, workflows, and engagement models.

• Utilize CRM, analytics, and automation to improve efficiency and decision-making.

• Promote a mindset of innovation and experimentation in sales enablement.

What You Bring

• Proven success in leading sales and account management teams.

• Strong strategic thinking and ability to translate vision into execution.

• Expertise in coaching managers and building high-performing teams.

• Deep understanding of customer lifecycle management and retention strategies.

• Excellent communication and influence across all levels of the organization.

• Experience leading through change and driving operational excellence.

• Commitment to integrity, ownership, and delivering customer value.

Leadership Competencies

• Strategic Vision – Aligns team efforts with long-term business goals.

• Manager Development – Coaches and empowers leaders to drive performance.

• Customer-Centric Mindset – Focused on delivering value and building lasting relationships.

• Operational Excellence – Executes with discipline and drives measurable outcomes.

• Influence & Communication – Communicates effectively across functions and levels.

• Change Leadership – Leads teams through transformation with clarity and confidence.

• Integrity & Accountability – Models ethical leadership and fosters trust.

Salary Range : HIRING SALARY RANGE: $122,000-167,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account project, quarterly, and annual margin. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.