Jobs in Derby, United Kingdom

Job summary

A leading housing association in Greater London seeks a Temporary Resident Support Officer to manage LCDM cases and ensure compliance with procedures from January to March 2024. Candidates should have experience in a fast-paced customer service environment and strong communication skills to interact professionally. Proficiency in Microsoft Office and housing sector knowledge is essential. This temporary role offers a competitive hourly rate and potential for extension beyond the initial contract.

Benefits

Qualifications

• Proven experience in a fast-paced, target-driven customer service environment.
• Strong interpersonal and communication skills, capable of professional interaction via phone and in writing.
• Experience in the housing sector, property management, or similar fields.
• Proficient in Microsoft Office with strong analytical and problem-solving skills.
• Ability to interpret information and make considered decisions.
• Knowledge of health and safety regulations relevant to the role.

Responsibilities

• Manage LCDM cases, liaising with internal and external contacts to facilitate decision-making.
• Maximise output in delivery of targets and strategic objectives.
• Meet all corporate and departmental service level agreements.
• Utilise technologies and Microsoft Dynamic platform for customer service.
• Maintain accurate, up-to-date records for case management.
• Work in a dynamic, evolving, and target-driven environment.