Resident Support Officer National

Reed; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading housing association in Greater London seeks a Temporary Resident Support Officer to manage LCDM cases and ensure compliance with procedures from January to March 2024. Candidates should have experience in a fast-paced customer service environment and strong communication skills to interact professionally. Proficiency in Microsoft Office and housing sector knowledge is essential. This temporary role offers a competitive hourly rate and potential for extension beyond the initial contract.

Benefits

Competitive hourly rate

Opportunity to extend beyond initial contract

Experience in a leading charitable housing association

Qualifications

• Proven experience in a fast-paced, target-driven customer service environment.
• Strong interpersonal and communication skills, capable of professional interaction via phone and in writing.
• Experience in the housing sector, property management, or similar fields.
• Proficient in Microsoft Office with strong analytical and problem-solving skills.
• Ability to interpret information and make considered decisions.
• Knowledge of health and safety regulations relevant to the role.

Responsibilities

• Manage LCDM cases, liaising with internal and external contacts to facilitate decision-making.
• Maximise output in delivery of targets and strategic objectives.
• Meet all corporate and departmental service level agreements.
• Utilise technologies and Microsoft Dynamic platform for customer service.
• Maintain accurate, up-to-date records for case management.
• Work in a dynamic, evolving, and target-driven environment.

Job description

Overview

Temporary Resident Support Officer

• Hourly Rate: £14.24 PAYE
• Location: National (various locations)
• Job Type: Temporary (Jan to Mar 2024), Mon-Fri, 9-5, with potential to extend

We are seeking a Temporary Resident Support Officer to join our team for a period from January to March 2024. This role involves managing LCDM cases efficiently and effectively, ensuring compliance with relevant procedures, policies, and regulations. The ideal candidate will have experience in a fast-paced, target-driven environment, preferably within the housing sector.

Day-to-day of the role:

• Manage LCDM cases, liaising with internal and external contacts to facilitate decision-making in line with procedures and policies.
• Maximise output in delivery of targets and strategic objectives.
• Meet all corporate and departmental service level agreements and support the business in achieving these.
• Utilise technologies and Microsoft Dynamic platform to deliver an efficient and effective customer-driven service.
• Maintain accurate, up-to-date records for case management, statistical analysis, and reporting to management teams and boards.
• Work in a dynamic, evolving, and target-driven environment.

Required Skills & Qualifications:

• Proven experience in a fast-paced, target-driven customer service environment.
• Strong interpersonal and communication skills, capable of professional interaction via phone and in writing.
• Experience in the housing sector, property management, or similar fields.
• Proficient in Microsoft Office with strong analytical and problem-solving skills.
• Ability to interpret information and make considered decisions.
• Knowledge of health and safety regulations relevant to the role.

Desirable:

• Professional qualification in Customer Service, Housing, or similar.
• Knowledge of housing law and the workings of Housing Associations.
• Experience with CRM or Microsoft Dynamic platform.

Benefits:

• Competitive hourly rate.
• Opportunity to extend beyond initial contract.
• Experience in a leading charitable housing association.

To apply

To apply for this Temporary Resident Support Officer position, please submit your CV