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IT Service Delivery Lead | Hybrid & 18% Bonus
Job summary
A leading postal service provider located in Sheffield is seeking a Service Manager to ensure effective IT service delivery. The candidate will manage daily IT services, improve incident resolution, and collaborate with suppliers. It's a full-time position with competitive pay, a bonus potential, and benefits including hybrid working, healthcare, and generous leave. Ideal candidates will have strong relationship management skills, experience in service management, and an ITIL qualification.
Benefits
Qualifications
- Proven experience in Service Management and managing Service Level Agreements.
- Experience working in an ITIL compliant environment.
- Track record of managing suppliers to successful outcomes.
Responsibilities
- Manage daily delivery of IT Services per Change Management process.
- Drive resolution of High Priority Incidents.
- Lead Service Improvement Plans with suppliers and internal teams.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.