IT Service Delivery Lead | Hybrid & 18% Bonus

Royal Mail Group; Sheffield; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading postal service provider located in Sheffield is seeking a Service Manager to ensure effective IT service delivery. The candidate will manage daily IT services, improve incident resolution, and collaborate with suppliers. It's a full-time position with competitive pay, a bonus potential, and benefits including hybrid working, healthcare, and generous leave. Ideal candidates will have strong relationship management skills, experience in service management, and an ITIL qualification.

Benefits

Healthcare

Annual bonus potential

Generous annual leave

Company pension scheme

Family friendly support

Wellbeing services

Qualifications

• Proven experience in Service Management and managing Service Level Agreements.
• Experience working in an ITIL compliant environment.
• Track record of managing suppliers to successful outcomes.

Responsibilities

• Manage daily delivery of IT Services per Change Management process.
• Drive resolution of High Priority Incidents.
• Lead Service Improvement Plans with suppliers and internal teams.

Skills

Relationship management

Analytical skills

Communication abilities

Proactive ownership

Supplier management

ITIL practices

Education

ITIL qualification

Job description

A leading postal service provider located in Sheffield is seeking a Service Manager to ensure effective IT service delivery. The candidate will manage daily IT services, improve incident resolution, and collaborate with suppliers. It's a full-time position with competitive pay, a bonus potential, and benefits including hybrid working, healthcare, and generous leave. Ideal candidates will have strong relationship management skills, experience in service management, and an ITIL qualification.