Event jobs in United Kingdom

Serco are recruiting for Site Services Representatives to support our team-based art Great Western Hospital. This role will provide a timely and effective 24 hr switchboard/Helpdesk & emergency service to the client ensuring that the service meets and exceeds the requirements of the service level specification.

• Connect and transfer internal and external calls in accordance with the criteria in the service specification.
• To operate the Bleep system and emergency phone system to ensure that all emergency teams and Major Incidents are actioned according to current Trust and operational policies and procedures.
• To be responsible for your Workstation and the general housekeeping of your working environment.
• To train new staff in all the above as and when required
• Cover Helpdesk duties as follows
• Receive and process face to face requests to ensure the timely and effective completion of work in accordance with the service level specification.
• Ensure that the relevant information is logged into the CARPS database to enable the accurate transfer of information to the appropriate department. Provide the department with a task number.
• Follow Helpdesk procedures and ensure they are regularly maintained for any new procedures or amendments to existing procedures.
• Responsible for the production, issue and receipt of Keri Security access badges within a 24-hour timeframe.
• To process all car parking intercom queries and log any faults with the barriers/machines.
• Ensure all know locum doctors are given the relevant information required to them as requested by the Trust before they start their duties.
• Ensuring Contractors/visitors sign in correctly with relevant paperwork.
• Follow the Trust's procedures for replacing faulty and lost bleeps both in and out of hours.
• Ensure complete understanding of the Major Incident Plan to be able to respond in line with current processes and procedures.
• Manage the emergency systems and alarms (Fire and BMS) to ensure that in the event of an alarm the appropriate teams are notified to take corrective action
• Maintain the On-call listing for doctors and key staff as notified by the Trust
• Ensure that the information gained through the performance of the role is treated in strictest confidence in line with current company, Trust and legal requirements.
• Assist in the development, implementation and maintenance of admin systems issued by Trust I.T that positively contribute to the effective and efficient management of information and records.

• GCSE standard or equivalent standard of general education, Maths and English to GCSE level
• Desirable use of a switchboard system or call centre
• Good verbal and written communication skills
• Computer literate (Microsoft office)
• Customer focussed
• High degree of attention to detail
• Ability to function in a pressurised environment
• Able to manage competing priorities
• Ability to work effectively as part of a team
• A motivated self-starter with commitment and enthusiasm
• Flexible, reliable and able to work rotary shifts as required to meet the business needs.
• Must live within an acceptable travelling time of the Hospital.

• Pension: Up to 6% contributory pension scheme
• Holidays: 25 days annual leave
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and trave
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme