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Desktop Support jobs in United States
IT Field Technician I
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Desktop Support Specialist - 9 Month Fixed Term Contract
Desktop Support Specialist - 9 Month Fixed Term Contract
Grant Thornton UK-
Belfast
GBP 60,000 - 80,000
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IT Field Technician I
Rockland Trust
Plymouth
GBP 30,000 - 50,000
Job description
Field Technician I (Network, Telecom, Server, Desktop)
- Provide highly available voice and data networks through installation, maintenance, and support under the guidance of a Network Analyst or VP of Telecom & Computer Network Systems.
- Monitor network availability continuously using management tools and address issues promptly.
- Ensure high customer satisfaction by properly provisioning technology infrastructure services and scheduling.
- Responsibilities & Duties:
- Serve as the primary contact for telecommunications system issues and support.
- Monitor network alerts and resolve problems swiftly to maintain availability.
- Collaborate with vendors like Avaya and support groups to isolate and replace defective network components.
- Develop technical skills through vendor interactions, configuration, and troubleshooting of network components, including third-level support.
- Participate in vendor meetings to review issues and project updates, with documented agendas and minutes.
- Use NMS, Kiwi alerts, and reporting tools for proactive notification of network events.
- Maintain and verify monthly FCICIA procedures, including reports on network availability and testing.
- Plan and implement telecommunications adds, moves, and changes.
Requirements:
- Understanding of networking and telecommunications concepts, including circuit offerings like Sonet, ATM, Frame Relay, DDS, T1/T3, TCP/IP, and routing.
- Ability to collaborate with senior analysts on complex problems and solutions.
- Knowledge of WAN architecture and telephony vendor support principles.
- 1 to 3 years of network experience, preferably in banking.
- Familiarity with network management and automation concepts.
- Hands-on experience configuring voice and data equipment such as routers, switches, media servers, and connectivity devices.
- Proficiency in Microsoft Word, Excel, PowerPoint, and VISIO.
- Willingness to travel, including extended days if necessary.
- Awareness of compliance issues and adherence to relevant laws and regulations.
- Ability to serve as a backup to Network, Telecom, Desktop Support, and Server Analysts.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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