Desktop Support Technician

Enterprise Horizon Consulting Group; England; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is looking for a skilled Desktop Support Technician to provide essential technical assistance and troubleshooting for government clients. This role involves maintaining IT equipment, ensuring smooth operations for both onsite and remote users, and adhering to cybersecurity policies. You will collaborate with IT teams to optimize performance and security while delivering excellent customer service. If you thrive in a fast-paced environment and have a passion for technology, this opportunity is perfect for you.

Benefits

Medical, Dental & Vision Insurance

Life Insurance

Short-term Disability

Long-term Disability

SIMPLE IRA with Company Match

Federal Holidays

Vacation & Sick Leave

$500 Referral Bonus

Qualifications

• Provide technical support for desktop and laptop devices.
• Assist government personnel with IT-related inquiries and training.

Responsibilities

• Diagnose and resolve hardware and software issues.
• Install and configure operating systems and applications.
• Ensure compliance with federal cybersecurity policies.

Skills

Technical Support

Troubleshooting

Windows Operating System

Linux Operating System

Microsoft Office Suite

Network Troubleshooting

Problem Solving

Customer Service

Education

Active Secret Clearance

Experience in Federal Government IT Support

Tools

ServiceNow

Remedy

Job description

Company Overview

Enterprise Horizon Consulting Group (EHCG) is a Woman-Owned Small Business specializing in IT Consulting which has successfully delivered key capabilities to the Navy, Army, and NASA over the past 15+ years. EHCG provides best in class services to its customers in the following areas: Business Systems Services; Business Intelligence; Data Analytics and Dashboarding; Enterprise Resource Planning (SAP) Implementation; Legacy System Optimization; Digital Transformation; Cloud Migration; Integration and Modernization; and Risk Management Framework Processes (RMF).

Job Description

Enterprise Horizon Consulting Group is seeking a skilled and customer-focused Desktop Support Technician to provide technical assistance, troubleshooting, and maintenance for our gov’t customer on-site in Norfolk, VA. The successful candidate will troubleshoot hardware and software issues, maintain IT equipment, and ensure smooth day-to-day operations for both onsite and remote users.

Location: This position is on-site in Norfolk, VA.

Key Responsibilities

• Technical Support & Troubleshooting: Provide desktop, laptop, and peripheral device support, diagnosing and resolving hardware/software issues.
• System Maintenance & Upgrades: Install, configure, and update operating systems, applications, and security patches to maintain compliance.
• User Assistance & Training: Assist government personnel with IT-related inquiries, system navigation, and best practices.
• Network & Security Compliance: Ensure adherence to federal cybersecurity policies, including access controls, encryption, and vulnerability management.
• Incident Response & Documentation: Log and track IT service requests, escalate complex issues, and maintain detailed records of resolutions.
• Collaboration & Coordination: Work with IT teams, cybersecurity specialists, and system administrators to optimize performance and security.

• Active Secret Clearance.
• Experience in federal government IT support/ help desk.
• Strong knowledge of Windows and Linux operating systems as well as Microsoft Office Suite, and common business applications.
• Understanding of TCP/IP, VPNs, firewalls, and network troubleshooting.
• Experience with ticketing systems such as ServiceNow, Remedy, or similar.
• Strong problem-solving, communication, and customer service skills.
• Ability to work independently and manage multiple tasks.

Benefits

We offer full-time salaried employees competitive salaries with a range of benefits, including:

• Medical, Dental, & Vision

• Life Insurance, Short-term Disability, Long-term Disability

• SIMPLE IRA with Company Match

• Federal Holidays

• Vacation & Sick Leave

$500 Referral Bonus

If this position is not a perfect fit for you, but you know someone who would be a great match, please refer them to us via our Candidate Referral Program by going to: www.enterprisehorizon.com/candidatereferrals. If we hire them, you could receive $500! See the link for further details.

Enterprise Horizon Consulting Group is an equal opportunity employer. Enterprise Horizon Consulting Group does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, marital status, sexual orientation, gender identity, national origin, ancestry, age (40 and over), physical or mental disability, or protected veteran status, or any other protected status in accordance with all applicable federal, state and local laws.