IT Support Technician

TieTalent; Norwich; On-site; GBP 25,000 - 40,000; Full time

Job summary

An innovative firm is seeking an IT Support Technician to join their dynamic team in Norwich. This role offers the chance to provide essential support for users on various software and hardware, ensuring smooth IT operations. With a focus on employee wellbeing and personal growth, the company promotes a supportive culture that values work-life balance. As part of a busy IT team, you'll tackle diverse challenges, from first line support to hardware maintenance, all while enjoying a range of employee benefits that enhance your career development. If you are passionate about technology and eager to make an impact, this opportunity is perfect for you.

Benefits

24 days holiday plus bank holidays

Life Assurance

Generous pension scheme

Medicash Plan

10 days paid sickness

Professional subscriptions

Group Income Protection

Annual salary review

Option to purchase PMI

Qualifications

• Experience in IT support and managing workloads effectively.
• Proactive attitude and confident communication skills.

Responsibilities

• Provide first line support for IT issues and maintain hardware.
• Assist in troubleshooting networking and managed device issues.

Skills

IT Support

Communication Skills

Troubleshooting

Networking

Teamwork

Job description

About the Role

Position: IT Support Technician

Working hours: 37.5 hours per week - Flexible working options available

Location: Norwich

Salary: Competitive

At Larking Gowen, our people are at the heart of everything we do. Our commitment to both our employees and clients is at the core of who we are. We strive to create a supportive and inclusive workplace culture where employee wellbeing is paramount, work-life balance is valued, and personal growth is encouraged through tailored training and development opportunities.

Job Description

We have a fantastic opportunity for an experienced IT Support Technician to provide support to our users on our Line of Business (LOB) software packages and IT hardware. You will be part of an innovative and busy IT team supporting other members whilst also having responsibility for:

1. First line support, dealing with all referred IT support cases in a timely manner
2. Maintaining and repairing IT hardware
3. Ensuring all networking equipment is housed in appropriately secure and tidy cabinets with adequate power supplies
4. Providing reasonable on-site "remote hands" assistance to the outsourced IT provider to troubleshoot and diagnose networking and managed device issues
5. Line of Business (LOB) software installations, with potential out-of-hours work

Candidate Requirements

• Ability to manage your own workload
• Proactive attitude
• Confident communicator
• Excellent and up-to-date IT skills
• Ability to work as part of a team

Benefits

We support your career development at Larking Gowen with a pace that suits you both personally and professionally. Our benefits include:

• Holiday: 24 days plus bank holidays
• Life Assurance
• Generous pension scheme increasing with service
• Medicash Plan
• 10 days paid sickness
• Professional subscriptions
• Group Income Protection
• Annual salary review
• Option to purchase PMI
• And many more!

Additional Information

Download the full job description and person specification at the bottom of the page. We are happy to discuss flexible working options.

To apply, click APPLY to be redirected to our website to complete an application form.

Candidate Considerations

Candidates with relevant experience or job titles such as Senior 1st Line IT Support Engineer, SQL, Senior IT Technician, IT Service Engineer, Senior IT Service Desk Technician, etc., may also be considered.

Nice-to-Have Skills

• Networking
• Troubleshooting
• Teamwork
• Location: Norwich, England

Preferred Experience

• Desktop Support
• Systems Administrator

Languages

• English