Technical Support Coordinator / Specialist

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Technical Support Coordinator/Specialist to join their London team. This role is pivotal in ensuring high-quality customer service and technical support for internally developed software solutions. You will engage in user acceptance testing, system administration, and provide training for new users. The position requires strong problem-solving skills and effective communication to triage and resolve customer issues. Join a dynamic environment where your contributions will enhance the user experience and drive product evolution.

Qualifications

• 5-8 years of experience in technical support roles.
• Proficient in using ticketing systems and remote support tools.

Responsibilities

• Provide end-user desktop support for software solutions.
• Conduct user acceptance testing and maintain documentation.

Skills

Technical Support

Customer Service

Problem-Solving

Time Management

Effective Communication

Education

Help Desk Experience

Technical Support Experience

Tools

Ticketing Systems

Remote Support Tools

Job description

Social network you want to login/join with:

Technical Support Coordinator / Specialist, London

Client: Axiom Software Solutions Limited

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

95256d4af9d0

Job Views:

3

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Job title: Technical Support Coordinator / Specialist

Job location: London, UK (5 Days Onsite)

Job type: Contract

Client: Wipro

Mandatory Skills: Technical Support

Experience: 5-8 Years

Key Qualifications

• Passionate about customer service and end-user experience.
• Ability to assess customer support needs and provide solutions or refer to other support options.
• Experience supporting the implementation of new software applications through User Acceptance Testing.
• Excellent time management skills and ability to make quick decisions.
• Strong problem-solving skills with effective questioning during triage.
• Effective communication skills for engaging with both groups and individuals.

Job Responsibilities

• Provide end-user desktop support for internally developed software solutions, ensuring high customer service and technical expertise.
• Perform system administration tasks including user access management, workflow resets, system updates, and maintenance.
• Conduct user acceptance testing (UAT) and production validation testing (PVT) to ensure software quality before and after deployment.
• Create and maintain internal knowledge base documentation including user guides and troubleshooting materials.
• Respond, triage, and escalate customer issues using ticketing systems to relevant teams.
• Provide application training for new users to facilitate onboarding.
• Adapt to changes as products evolve.

Education/Experience

• Previous help desk or customer technical support experience.
• Proficiency with software, ticketing systems, and remote support tools.