IT Field Support Engineer / Onsite Second Line Technician

AWD online; Greater London; On-site; GBP 32,000 - 34,000; Full time

Job summary

An established industry player is seeking an Onsite IT Field Support Engineer to provide exceptional deskside technical support. This role involves resolving user issues, managing Active Directory, and ensuring smooth operations for clients. You will be part of a collaborative team, engaging directly with users and third-party vendors to deliver top-notch service. With a competitive salary and a bonus structure, this position offers a fantastic opportunity for personal development and industry-recognized training. If you have a passion for IT and enjoy helping others, this role is perfect for you.

Benefits

Inclusive working environment

Industry-recognized training and certifications

Personal development time

23 days holiday plus bank holidays

Day off on your birthday

Qualifications

• Experience supporting end-users remotely and onsite.
• Excellent client-facing skills and a passion for helping others.

Responsibilities

• Resolving level 1 and 2 support cases related to end-user issues.
• Managing Active Directory, including user management and password resets.

Skills

IT Troubleshooting

User-facing Skills

Windows OS

Basic Networking

Active Directory Management

Tools

RMM

InTune

Job description

Onsite IT Field Support Engineer who has good IT troubleshooting and user-facing skills is required to provide onsite deskside technical support for a multi award-winning Managed Service Provider.

SALARY: £32,000 - £34,000 per annum (depending on experience) with up to £2,000 Bonus + Benefits

LOCATION: Battersea, London (SW11)

You will be based on a client site in Battersea, London with travel once a month to regional sites in Evesham and Worcester. This will be 2 days per month with expenses reimbursed for travel and accommodation booked by the company.

JOB TYPE: Full-Time, Permanent

ONLINE TEST: To be considered, you must complete an online test to evaluate your skills relative to other applicants. Achieve the pass mark to proceed to the next stage of the interview process.

JOB OVERVIEW

We have a fantastic new job opportunity for an Onsite IT Field Support Engineer with strong troubleshooting and user-facing skills to provide onsite deskside technical support.

As the Onsite IT Field Support Engineer, you will provide desktop support, responding to first and second line service tickets.

You will work with a team and escalate issues as needed, contacting third-party vendors for warranty service or repairs.

DUTIES

Your responsibilities include:

1. Resolving level 1 and 2 support cases related to end-user issues, infrastructure, and projects.
2. Setting customer expectations during troubleshooting to ensure good service.
3. Resolving incidents such as Mail Application/Office 365 issues, connectivity problems, VIP incidents, file restores, remote access issues, and password resets.
4. Performing basic system maintenance, including patching and upgrades.
5. Managing Active Directory (Entra ID), including user management, password resets, Group Policy, and onboarding/offboarding processes.
6. Using support tools like RMM and InTune for device management.

CANDIDATE REQUIREMENTS

The ideal candidate will have:

1. Experience supporting end-users remotely and onsite.
2. Excellent client-facing skills.
3. Good understanding of Windows OS and basic networking.
4. A passion for helping others and the ability to explain technical issues simply.
5. Flexibility for overnight stays at client sites.

BENEFITS

Benefits include:

1. Salary up to £34,000 plus a bonus up to £2,000.
2. Inclusive working environment.
3. Industry-recognized training and certifications sponsored by the company.
4. Personal development time using platforms like Pluralsight.
5. Wide range of benefits.
6. 23 days holiday plus bank holidays, increasing with service.
7. Day off on your birthday.

And more!

APPLY TODAY…

By submitting your application, you consent to us sharing your details with our client for this role.

JOB REF: AWDO-P13367

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