IT Support, Desktop, Support Technician, 2nd Line

JR United Kingdom; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Support Technician for an onsite contract role in Bristol. The successful candidate will assist in the efficient delivery and refresh of end-user devices as part of a major technology rollout. Responsibilities include transporting devices, performing refresh activities, and ensuring accurate tracking of devices. Ideal candidates will have prior IT support experience and strong attention to detail.

Qualifications

• Previous experience in IT support or deployment projects.

Responsibilities

• Transport devices between storage and the Refresh Clinic.
• Perform hands-on laptop refresh activities.
• Update workflow management system with precision.

Skills

Attention to Detail

Communication

Teamwork

Job description

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IT Support, Desktop, Support Technician, 2nd Line, Bristol

Client: Experis UK

Location: Bristol, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views: 6

Posted: 14.05.2025

Expiry Date: 28.06.2025

Job Description:

Location: Onsite | Contract-Based | Immediate Start

Location: Lisburn

SC Clearance Ideally

Join a fast-paced and dynamic IT deployment project as a Support Technician in our Laptop Refresh Clinic. We are seeking proactive, detail-oriented individuals to assist in the efficient delivery and refresh of end-user devices in line with a major technology rollout.

Key Responsibilities:

• Transport devices as instructed by the Contractor Engineer and Site Manager between onsite storage and the Refresh Clinic.
• Login to systems using contractor-provided devices under guidance and supervision.
• Perform hands-on laptop refresh activities following the defined project processes.
• Collect legacy devices from users and issue new devices based on the migration schedule.
• Ensure accurate device tracking — handover and collect the correct number of units daily.
• Update all steps in the Contractor’s workflow management system with precision.
• Promptly report migration issues and escalate unresolved problems to Post Migration Support Engineers.
• Carry out daily manual stock checks and communicate findings to site leadership.
• Prepare collected devices for return — package using original boxes, label per Designation Rules (“Disposal” or “Refurbishment”).
• Secure all devices and equipment in onsite storage at the end of each day.

Skills & Requirements:

• Previous experience in IT support, deployment, or refresh projects.
• Strong attention to detail and ability to follow strict processes.
• Good communication and reporting skills.
• Ability to work independently and within a team.
• Physically able to move equipment between locations safely.