End User Equipment Refresh Engineer

ZipRecruiter; Basildon; On-site; GBP 27,000; Full time

Job summary

Join a forward-thinking NHS Trust as an End User Equipment Refresh Engineer, where your expertise in IT service management will play a crucial role in a large-scale hardware refresh program. This hands-on position involves deploying essential IT equipment across multiple hospital sites, ensuring smooth transitions that support clinical operations. Collaborate with various support teams while adhering to NHS standards and ITIL practices. If you have a passion for technology and a desire to improve healthcare services, this role offers a unique opportunity to make a difference.

Benefits

NHS pension scheme

Professional training and development

Health and wellbeing support

Opportunities for innovative IT projects

Qualifications

• 5+ years' experience in IT service management or desktop support.
• Strong knowledge of Windows 10, SCCM, and Active Directory.
• Customer service and troubleshooting skills are essential.

Responsibilities

• Deploy and replace IT hardware per NHS standards.
• Provide on-site and remote support for technical issues.
• Liaise with stakeholders to schedule equipment refresh plans.

Skills

IT service management

Desktop support

Windows 10 deployments

SCCM

Active Directory

Remote access tools (RDP, Citrix)

Customer service

Troubleshooting

Documentation skills

Education

MCP/MCSE or equivalent Microsoft certifications

ITIL v4 Foundation

Prince2 or Agile Foundation

Tools

Hornbill

SCCM

SQL

Job description

Job Description

Location:Essex (across NHS sites)Salary: Band 4 – NHS Agenda for Change (£26,530 Per Annum) Contract: 24 months (Fixed term)Type: Full-Time | PermanentSector: IT / Digital Services – Healthcare

Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented

End User Equipment Refresh Engineer to join their dedicated Digital Services team.

About the Role:As an End User Equipment Refresh Engineer, you’ll be at the heart of a large-scale IT hardware refresh programme. You'll replace essential end user equipment such as desktop PCs, laptops, mobile devices, AV equipment and peripherals—ensuring smooth transitions that don’t disrupt clinical or operational services.

You’ll work across multiple hospital sites and collaborate closely with 1st, 2nd, and 3rd line support teams. This is a hands-on role ideal for someone with strong communication skills, technical expertise, and a genuine desire to make a difference in healthcare.

Key Responsibilities:

• Deploy and replace a range of IT hardware in line with NHS standards.
• Provide on-site and remote support post-installation to resolve any technical issues.
• Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation.
• Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans.
• Ensure full compliance with ITIL practices, Trust policies, and information security requirements.

What We’re Looking For:

• At least 5 years' experience in an IT service management or desktop support environment.
• Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix).
• Strong customer service, troubleshooting and documentation skills.
• A full UK driving licence, access to a vehicle and willingness to travel to various NHS sites.

Desirable Qualifications:

• MCP/MCSE or equivalent Microsoft certifications.
• ITIL v4 Foundation.
• Prince2 or Agile Foundation.

Benefits Include:

• NHS pension scheme.
• Access to professional training and development.
• Health and wellbeing support.
• Opportunities to contribute to innovative IT projects in healthcare.