IT Support Technician

ServiceTec International Inc.; Hounslow, Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits at one of the UK's busiest airports for an IT Support Technician. In this dynamic role, you will provide essential 1st line support for mission-critical desktop IT systems used by passengers. Your responsibilities will include deskside support, Windows desktop troubleshooting, and printer maintenance. Training will be provided, making this a perfect fit for those eager to grow their IT skills in a fast-paced environment. Enjoy a rotating shift pattern and a range of benefits, including generous annual leave and company events, while working in a vibrant airport setting.

Benefits

29 days annual leave

Company events

Company pension

4x base salary life insurance

Free on-site parking

Referral programme

Company sick pay

Qualifications

• Basic understanding of Windows PCs and printer hardware is required.
• Qualifications are desirable but not essential.

Responsibilities

• Provide 1st line support for desktop IT passenger systems.
• Configure and install new PCs on site.

Skills

Windows desktop support

Customer management skills

Teamwork

Calm under pressure

Education

Basic IT qualifications

Tools

Printer hardware

PC configuration

Job description

Love IT but don't want to sit at a desk all day? Then this position could be for you!

We are currently looking for an IT Support Technician to join our existing team working at London Heathrow Airport, the UK's busiest and most exciting airport.

In this role, you will be providing 1st line support for mission-critical desktop IT passenger systems used for check-in and departure. Key activities include:

1. 1st line deskside support of users on site at Heathrow Airport.
2. Windows desktop support.
3. Printer support & preventative maintenance.
4. Configuring and installing new PCs.

Training will be provided on the specific hardware and software used on site, but a basic understanding and interest in Windows PCs and printer hardware is required. Qualifications are desirable but not essential.

Job requirements:

• Ability to work effectively and efficiently as a team member.
• Ability to remain calm under pressure.
• Good customer management skills to meet service targets and maximize customer satisfaction.
• Full UK manual driving licence or currently taking driving lessons.
• Ability to obtain an airside badge, which involves DBS clearance and suitable references for the past 5 years with no gaps longer than 28 days.

Working hours:

• 6 days on, 4 days off rotating shift pattern, covering 04:00 to 23:00, including weekends and bank holidays. Start times may vary.

Benefits include:

• 29 days annual leave
• Company events
• Company pension
• 4x base salary life insurance
• Free on-site parking
• Referral programme
• Company sick pay

Apply now with your CV and salary expectations for immediate consideration.

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ServiceTec specializes in Managed IT Services for airports and airlines, supporting mission-critical systems efficiently and effectively.