IT Apprenticeship

Baltic Apprenticeships; Cambridge; Hybrid; GBP 18,000; Full time

Job summary

An established industry player is seeking a Technical Support Engineer to join a dynamic team. In this role, you will provide essential technical support to customers while working towards your IT Support Level 3 Apprenticeship. Your responsibilities will include troubleshooting IT systems, managing helpdesk tickets, and maintaining hardware. This position offers a supportive environment where you can grow your skills and make a significant impact in a fast-paced industry. If you are eager to learn and ready to tackle challenges, this apprenticeship is the perfect opportunity for you.

Benefits

Private medical insurance after 3 months

20 days annual leave plus bank holidays

Full training and support

Mentorship from workplace mentor

Qualifications

• Excellent communication skills and a friendly telephone manner are essential.
• Ability to manage multiple support tickets effectively.

Responsibilities

• Provide technical support and serve as a primary contact for customers.
• Troubleshoot and manage IT systems including desktop support and network setup.

Skills

Written communication skills

Verbal communication skills

Problem diagnosis

Time management

Willingness to learn

Education

Grade 4/C in Math

Grade 5/C in English

Tools

Windows operating system

Microsoft 365

VoIP systems

Job description

Baltic Apprenticeships is excited to work alongside Cambridge Helpdesk who offer a wide array of online and in-person services to make customers' experience with them as comprehensive and welcoming as possible.

As a Technical Support Engineer, you'll provide technical support and advice to their customers and collaborate with their staff on ongoing and new projects. You'll handle tickets from phone calls, emails, and our support portal, with most support being remote and occasional on-site work.

Are you looking for a dynamic role where you’re constantly challenged and supported? Join their team and make a vital impact by applying!

In this role, you’ll work towards your IT Support Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Provide technical support and serve as a primary contact for customers across various products and services.
• Troubleshoot and manage IT systems, including Windows desktop support, network setup, VoIP, and Microsoft 365 administration.
• Monitor and update helpdesk tickets, ensuring issues are resolved within SLAs.
• Set up, rebuild, and maintain hardware such as Windows/Mac devices, printers, network equipment, and mobile devices.
• Work independently and collaboratively to diagnose and resolve IT issues efficiently.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• Salary £18,000 Per Annum
• Monday – Friday 8.30am – 5pm
• 1 hour lunch break
• 20 days annual leave plus bank holidays
• Private medical insurance after 3 months

Desired Qualities, Skills and Knowledge:

• Good written & verbal communication skills with a confident, friendly telephone manner
• A good listener, able to understand problems and diagnose faults
• Able to manage workflow with multiple tickets
• A willingness to learn new and existing technologies
• Grade 4/C in Math's and 5/C in English

Your Training with Baltic:

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support apprentice.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.