Customer Success jobs in United Kingdom

DESCRIPTION

Amazon Ads operates at the intersection of advertising and e-commerce, offering advertisers a rich array of innovative advertising solutions across Amazon's mobile and desktop websites, proprietary devices and the Amazon DSP. We believe that advertising, when done well, can enhance the customer experience and generate a positive return on investment for our advertising partners.

We are hiring a Sales Account Manager to join our Automotive team and deepen our relationships with our medium to large advertisers. This role requires strategic as well as consultative digital expertise to optimize value and impact for advertisers. You will leverage Amazon's proprietary data to provide tailored strategies spanning Amazon's suite of products to meet your customer's business goals. This role drives customer success through close partnership and innovations with Amazon sales, creative, operations, product, and retail teams.

As a Sales Account Manager you are passionate about identifying solutions to complex business problems. You possess analytical skills and are able to develop data inspired recommendations. You work to maximize performance and drive campaign renewal and incremental revenue opportunities. This is a client-facing role that will require you to have proven presentation and sales skills in order to influence and teach new perspective to our advertisers while driving incremental revenue.

Key job responsibilities
• Use knowledge of Amazon Ads full-funnel ad products and measurement to craft tailored proposals for customers.
• Hit or exceed revenue targets for assigned book of business.
• Achieve assigned non-revenue business objectives and goals.
• Own all facets of the account management process for medium to large accounts, and develop strategic relationships with key points of contact.
• In partnership with the account team, develop annual brand and media strategies that map
to customer objectives.
• Use first-party and third-party insights to build pre-flight, in-flight, and post-flight campaign level recommendations that lead to revenue outcomes or increased customer satisfaction.
• Advocate for customers internally, and utilize internal resources, to drive customer success.
• Educate advertisers on performance metrics, category trends/approaches, and consumer insights using existing and/or customized insights.

BASIC QUALIFICATIONS

• Bachelors degree
• Relevant experience in a client facing role, including but not limited to digital marketing and analytics
• Proven track record of delivering revenue results and significantly contributing to customer success
• Proven inter-personal, team-working skills with experience developing customer relationships and influencing key stakeholders
• Excellent presentation and communication skills (written and verbal)
• Have good judgement and use large datasets to solve problems that span business and technology • Excellent organizational skills and ability to prioritize, to succeed in a fast-paced, ever-changing business
• Passion for always learning and developing new skills
• Located in or near an Amazon Ads sales office, or able to relocate to one
• Able to travel to customer offices

PREFERRED QUALIFICATIONS

• Experience in Omni-channel marketing, display, over-the-top (OTT), and search marketing
• Experience in e-commerce (sales or marketing)
• Experience in Revenue owning function
• Experience working with the automotive industry in a marketing / advertising function

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.