Senior Customer Success Architect

Amplitude; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading AI analytics platform is seeking a Customer Success Architect based either in London or Dubai. This role will focus on driving technical and analytics programs for clients in the EMEA region. Candidates should have 5-8 years of customer-facing technical experience, strong communication skills, and a problem-solving mentality. The position requires fluency in English, and knowledge of SaaS solutions is preferred. This is an opportunity to work in a collaborative, fast-paced environment and make a real impact in customer success.

Qualifications

• 5-8 years of customer-facing technical experience with enterprise accounts.
• Fluent in English; Russian speaking is preferred.
• Experience in product analytics, digital marketing, or related fields is preferred.

Responsibilities

• Develop mastery of Amplitude products for strategic consultation.
• Guide customers in integrating Amplitude into their processes.
• Serve as a trusted technical advisor.

Skills

Customer-facing technical experience

Excellent communication skills

Problem-solving mentality

Prior experience with SaaS solutions

Ability to prioritize tasks

Job description

Amplitude is the leading AI analytics platform, helping over 4,300 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com.

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

About The Role & Team

Amplitude’s mission is to help companies build better products. By building best-in-class teams, we create best-in-class products that customers love. We approach challenges with humility, we take ownership over our work, and our growth mindset pushes us to constantly improve ourselves, each other, and the value we bring to customers.

Join us as we deliver innovative and creative solutions to our customers. We're looking for a Customer Success Architect with technical consulting experience. The role will be critical in driving both technical and analytics programs for our customers in the EMEA region. You will be enabling our customers to drive their products forward by driving consultative and technical initiatives connected to the success of the customer and their business priorities.

The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work". You are a solution- and execution-oriented individual with a dedication for getting things done.

Please note, this role can be based in London, UK or Dubai, UAE (depending on where the successful candidate is based).

As a Customer Success Architect, you will:

• Develop a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation, and data governance.
• Be an expert in Amplitude Platform in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner.
• Serve as a trusted technical advisor for our customers.
• Gather, organize, and report trends and customer insights to optimize business processes, documentation, and services.
• Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support, and Customer Success Manager to streamline internal processes and improve the data management experience for our customers.

You'll be a great addition to the team if you have:

• At least 5-8 years of customer-facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.
• Execution and customer service oriented, able to effectively prioritize and complete customer deliverables in alignment with customer requirements and drive outcomes.
• Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.
• Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.
• Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners.
• Languages: English fluency is a must have, Russian speaking would be an advantage!

Staying Safe - Protect Yourself From Recruitment Fraud

We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.

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To help hold ourselves accountable to our diversity and inclusion objectives, please take a few moments to complete the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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