Solution Consultant

Elsevier B.V.; City of Westminster; On-site; GBP 100,000 - 125,000; Full time

Job summary

A global information analytics company is seeking a Solution Consultant in the City of Westminster to support pre-sales activities and guide customers throughout their journey. This role involves collaborating with Sales, conducting engaging product demonstrations, and providing advanced knowledge to Customer Success Managers. Strong expertise in engineering and excellent communication skills are essential. The position promotes a healthy work/life balance with flexible working hours and various employee benefits, focusing on meaningful contributions to society.

Benefits

Flexible working hours

Wellbeing initiatives

Study assistance

Sabbaticals

Qualifications

• Expertise in Engineering or ability to learn complex technical concepts quickly.
• Experience in consulting, customer success, pre-sales, or account management roles.
• Excellent communication and presentation skills for diverse audiences.
• Analytical mindset to understand requirements and provide recommendations.
• Strong time-management and prioritization skills.
• Ability to build trust across teams and with customers.

Responsibilities

• Support pre-sales activities by understanding customer needs and proposing tailored solutions.
• Deliver engaging demonstrations and workshops that communicate product value.
• Act as a trusted advisor throughout the sales cycle.
• Collaborate with internal teams to share customer feedback and best practices.
• Manage multiple engagements and track demo effectiveness.

Skills

Communication skills

Analytical mindset

Customer-facing experience

Interpersonal skills

Time management

Education

Strong expertise in Engineering

Job description

The Solution Consultant is a subject-matter expert who supports pre‑sales activities and provides specialized guidance throughout the customer journey. You will collaborate closely with Sales to understand customer needs, design effective solution approaches, and demonstrate product value. You may also support Customer Success Managers (CSMs) with advanced solution knowledge when complex questions arise or when technical training is required. This role involves building strong, trust‑based relationships quickly and contributing to both commercial success and customer outcomes.

Pre‑Sales Support

• Partner with Sales to understand customer challenges and propose tailored solution strategies.
• Deliver clear, engaging demonstrations and workshops that communicate product capabilities and business impact.
• Serve as a trusted advisor by providing expert solution guidance throughout the sales cycle.

Post‑Sales Enablement

• Support CSMs with advanced product knowledge for complex customer questions or escalations.
• Provide deep‑dive demos, training sessions, and technical workshops as needed.
• Offer insights that help optimize product adoption and usage.
• Collaborate with internal teams to share customer needs and industry best practices.

Cross‑Functional Collaboration

• Act as a connection point between customers, Sales, Customer Success, Data Solutions, and Product teams.
• Share feedback that informs product enhancements and roadmap planning.
• Provide coaching that helps CSMs build confidence and capability in product‑related topics.
• Stay current on industry trends, customer needs, and emerging technologies.

Operational Excellence

• Track and report on engagement activities and demo effectiveness.
• Contribute to processes, playbooks, and materials that improve the pre‑ and post‑sales experience.
• Manage multiple engagements and internal requests, prioritizing tasks effectively.
• Strong expertise in Engineering or the ability to learn complex technical concepts quickly.
• Experience in customer‑facing roles such as consulting, customer success, pre‑sales, or account management.
• Excellent communication and presentation skills for diverse audiences.
• Analytical and consultative mindset with the ability to understand requirements and offer clear recommendations.
• Effective time‑management and prioritization skills.
• Strong interpersonal skills and the ability to build trust across teams and with customers.
• Additional European languages are welcome but not required.

Qualifications

• Strong expertise in Engineering or the ability to learn complex technical concepts quickly.
• Experience in customer‑facing roles such as consulting, customer success, pre‑sales, or account management.
• Excellent communication and presentation skills for diverse audiences.
• Analytical and consultative mindset with the ability to understand requirements and offer clear recommendations.
• Effective time‑management and prioritization skills.
• Strong interpersonal skills and the ability to build trust across teams and with customers.
• Additional European languages are welcome but not required.

Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content. In this way, we empower those communities to contribute to social progress, to enhance human well‑being and to share and expand the breadth of human knowledge. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long‑term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business: A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.