Customer Service Representative jobs in France

At Smart Working, our mission is to empower companies to work with the best people in the world. We believe this creates opportunities for growth, innovation, and progress – unlocking human potential on a global scale.

By improving how businesses access top-tier talent, we aim to remove geographic and resource barriers, enabling great people and great companies to thrive. When businesses work with the best people, the entire world benefits.

We’re working towards a future where anyone, anywhere, can access life-changing opportunities.

A more efficient global labour market: Talent is spread equally, opportunity is not. We’re bridging that gap.

Accelerated innovation & competition: Companies of all sizes, not just tech giants, can access world‑class talent.

Reduced inequality: Fairer access to quality work creates more equitable income distribution.

Ripple effect of progress: One great job uplifts entire families and communities.

Great teams = great results: We enable businesses to build the teams they need to innovate and lead.

We’re building a smarter, fairer world of work. If that excites you, join us and help make it real.

At Smart Working, we’re redefining how companies build elite remote teams. As a fast‑growing scale‑up with a global talent pool of over 120,000 vetted professionals, we help businesses move faster by providing exceptional offshore talent with speed, quality, and trust.

We’re a high‑growth business solving real hiring problems with technology and a human touch. Now, we’re looking for a Head of Sales to take ownership of our sales strategy and lead our team to hit ambitious targets, helping us scale revenue and make a global impact.

You’ll lead our sales strategy and play a critical role in driving Smart Working’s growth. Your focus is on setting the direction, building the structure, and pushing the team to deliver. You’ll set targets, design the operating rhythm, teach and coach best practice, whilst managing the team day to day.

Your job is to grow a high performing sales function that consistently hits ambitious revenue goals, while supporting the team to close major accounts and after a period of time scale internationally.

• Own the numbers and structure: Design the sales org, set team structure and responsibilities, then build clear plans to hit monthly, quarterly and annual new business targets.
• Lead from the front: Manage the full sales team, shape deal strategy and model best practice in discovery, objection handling and closing — training the team and creating playbooks.
• Hire, develop and drive talent: Recruit epic sales people, set KPIs and targets, run weekly 1‑1s and pipeline reviews, train the team rigorously and create a culture of high standards and constant improvement.
• Build the engine: Own our messaging and multi‑channel approach across outbound and account management. Ensure our process, from sequences to stage definitions, is sharp and repeatable.
• Make data your superpower: Partner with RevOps to create best‑in‑class dashboards, set and track KPIs, forecast with precision, and use metrics to diagnose bottlenecks and focus energy where it moves the needle.
• Sharpen GTM and messaging: Improve what we say and how we say it across every channel. Work closely with Marketing on campaigns, ABM and positioning. Collaborate with Customer Success on growing existing accounts.
• Own the toolstack: Get the most from CRM and sales tools, ensure clean data and simple workflows, and automate where it saves time without losing quality.

• Proven sales leader: Head of Sales experience selling into tech companies in a high growth environment.
• Metrics‑obsessed operator: Deep grasp of pipeline numbers, conversion drivers, forecasting and capacity planning. You run the week on numbers.
• Hands‑on coach: You love getting into the details of deals, whilst teaching your team so they can do it again and again.
• Playbook builder: You’ve taken a good sales motion, codified it and scaled it across people, process and tools.
• Tooling and automation savvy: Strong command of CRM, sequencing, enrichment and reporting tools, plus a practical view of what to automate and what to keep human.
• Sales ops leadership: Experience managing sales operations to keep data clean, reporting reliable and processes smooth.
• Track record of results: Clear history of meeting or beating targets, improving win rates and shortening cycles.
• Owner mindset: Bias to action, high standards, not afraid to get your hands dirty.
• International expertise: Experience managing and scaling sales teams across geographies, with proven success selling internationally (especially into the US market) and the ability to take us from UK‑first to truly global.

• At Smart Working, culture isn’t a poster. It's how we operate.
• Ambition: Be results‑driven and aim high.
• Excellence: Set high standards, take pride, and push yourself.
• Energy: Move fast, be proactive, get things done.
• Innovation: Think boldly, test quickly, never stop improving.
• Ownership: Take full responsibility—no excuses.
• Self‑Improvement: Always be learning and upgrading yourself.

• Hybrid working (London‑based team)
• 24 days holiday + your birthday off
• Annual wellness budget
• Training budget
• Health insurance
• Company awards and team days out
• 1 week work from anywhere
• 5 days annual leave buy‑back option

If you’re excited to design high‑impact creative inside a fast‑growing business with global ambition, we’d love to hear from you.