Customer Service Representative jobs in United Kingdom

THE COMPANY

Brand Energy & Infrastructure Services provide scaffolding services and access equipment, coating and painting, cleaning, insulation and fireproofing services to some of the UK’s largest industrial clients.

JOB PURPOSE

As Sales Manager you will take ownership for the business development and growth strategy for the UK Industrial & Energy Onshore business.

You will be responsible for driving the business development in accordance to the defined strategy to achieve critical business objectives, actively develop and lead execution of the market strategy and provide strong sales leadership.

• Global coverage to support key commercial opportunities in line with the business strategy for IE UK.
• Working in conjunction with the Operations, Project Controls and Estimating functions to provide accurate estimates with practical and workable solutions, maximising the probability of obtaining targeted contracts.
• Achievement of business development and financial targets.
• Optimising the opportunity to achieve or exceed revenue and profit margins, through securing contracts at the optimum award level.
• Identification and conversion of new opportunities.
• Building and maintaining key relationships with customers, providing high levels of customer service.

• Develop strategic sales plan for target markets, clients and contracts.
• Produce creative and competitive solutions to customer requirements, ensuring estimates are accurate and comply with company requirements and procedures.
• Ensure tenders are followed up with contractors to maximise probability of obtaining targeted contracts.
• Review quotes and devise a strategy to strengthen the company’s position for each quote.
• Evaluate reasons for lost bids and report as required.
• Bid sign off ensuring compliance to R-Process.
• Update Salesforce to ensure up to date and accurate data.
• Work in conjunction with Finance Director to report month end and in preparation for MOR reporting.
• Participation in monthly MOR and responsibility for reporting of pipeline opportunities within Renewables & Decommissioning.
• Contribute to senior management’s knowledge of product/market status through the regular submission of field intelligence and sales reports.
• Management meeting update and ownership of the work to win, bidding and operational handover process for the area of responsibility.
• Foresee, interpret, and rapidly respond to market changes by adjusting strategies and realigning priorities accordingly.
• Identify and grow sales talent throughout the business division and implement strategies and sales plans.
• Negotiate contracts with potential and existing customers.
• Support business to ensure a highly motivated and driven sales. Give guidance and direction in growing customer base and increasing revenue to regions.
• Liaise with the operations teams on technical and operational requirements.
• Provide briefings to the operations team, and any information required once the job has commenced.
• Working with the senior management team to ensure work awarded in-line with budget and forecast expectations, including margin and phasing expectations.

• An experienced Business Development / Sales Manager within the Onshore Industrial & Energy sector.
• Proven record winning scaffolding, insulation, painting, access contracts.
• Exceptional relationship building skills and commercially astute.

Flexible on base location subject to being willing and committed to travel.

Head Office in Grimsby, N.E Lincolnshire.