Customer Agent

Neway International Ltd; Carmarthen; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Customer Services Agent to join the team at Carmarthenshire County Council. This hybrid position requires strong communication skills and a friendly approach to assist residents. Full training will be provided, and the successful candidate will work 37 hours per week with a competitive rate. The role involves handling inquiries, providing advice, and supporting residents in their access to council services.

Qualifications

• No prior experience required—full training provided.
• Polite and helpful team player.
• Strong communication skills and positive attitude.

Responsibilities

• Handle a wide range of enquiries via phone and online.
• Support residents with applications and service requests.
• Provide clear and helpful advice and guidance.
• Deliver high-quality customer care with professionalism and empathy.

Skills

Strong communication skills

Polite and helpful demeanor

Adaptability

Ability to remain calm under pressure

Job description

Neway are looking for a Customer Services Agent to join our client based with Carmarthenshire County Council

Location: Hybrid (Carmarthen or Llanelli office + home working). Contract: 03/11/2025 – 31/01/2026 (likely to be extended). Hours: 37 per week | Mon–Fri 08:30–18:00. Rate: £12.84 PAYE | £16.61 Umbrella.

Be the Friendly Voice of Carmarthenshire

Carmarthenshire County Council is looking for enthusiastic, energetic, and self-motivated individuals to join our Customer Services team. As a Customer Agent, you’ll be the first point of contact for residents—helping them access council services, book appointments, complete online forms, and get the advice they need.

What You’ll Do

• Handle a wide range of enquiries via phone and online
• Support residents with applications and service requests
• Provide clear, helpful advice and guidance
• Deliver high-quality customer care with professionalism and empathy
• Work flexibly across home and office locations (initial training and 2–3 days/week in office required)

What We’re Looking For

• Polite, helpful, and adaptable team players
• Strong communication skills and a positive attitude
• Ability to stay calm and focused in a fast-paced environment
• No prior experience required—full training provided