Manager, Client Services

Disney Parks and Resorts; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading entertainment company in London is seeking a Manager, Client Services to support channel business stakeholders. The role involves operational planning and ensuring service readiness for various digital media initiatives. The ideal candidate has experience in broadcast operations, exceptional communication skills, and the ability to manage competing priorities effectively. This position offers opportunities for professional growth within a dynamic team environment.

Qualifications

• Significant experience in broadcast operations or media technology.
• Proven experience with media asset management and resource management.
• Strong understanding of on-air broadcast technologies.

Responsibilities

• Lead delivery of operational requirements for channel launches.
• Develop and maintain operational workflow documentation.
• Manage collaboration with internal and external teams.

Skills

Broadcast operations

Stakeholder management

Workflow orchestration

Transmissions operations

Analytical capabilities

Tools

Microsoft Excel

Broadcast engineering concepts

Job description

Job Summary

About the Role & Team

Be part of the storytelling.

Global Digital Studio Operations EMEA is responsible for enabling and supporting the delivery of world‑class channel experiences and content services across the region. Our work spans operational planning, workflow orchestration, broadcast systems, and digital platform enablement—ensuring our brands reach audiences consistently, reliably, and at scale.

This is a centrally positioned role within the Client Services organisation. The role is based in London and works closely with broadcast operations, technology engineering, content operations, and commercial teams across EMEA.

Overall Purpose of the Role

The Manager, Client Services will be the primary point of contact for channel business stakeholders across linear, non‑linear, and direct‑to‑consumer (DTC) products. They will represent Global Digital Studio Operations EMEA in strategic planning discussions, ensuring that technical and operational requirements are embedded in new business initiatives from inception through delivery.

They will also collaborate closely with Content Operations to manage workflows supporting live‑to‑air requirements, scheduling systems, and transmission capability across the regional hub. This role will help shape operational models that enable future growth, expansion, and channel evolution.

The Manager will support the Senior Manager, Client Services in driving continuous improvement, defining scalable operational frameworks, and enhancing partnership alignment across internal and external teams.

Areas of Responsibility

• Lead and coordinate the delivery of new business operational requirements across multiple lines of business, including linear and non‑linear channel launches, advertising initiatives, and enhancements to existing services.
• Scope, document, and provide operational and technical cost assessments to support new business proposals and planning cycles.
• Own the development and maintenance of operational workflow documentation and training materials to ensure clarity, alignment, and process standardisation.
• Manage interfaces and collaboration with DTCI teams (Broadcast Operations, IT, Media Engineering, Software Engineering) and commercial technology partners to support system integrations and on‑air translation requirements for transmission automation.
• Work closely with EMEA business leads to ensure regional requirements, business rules, and delivery timelines are understood, communicated, and executed accurately.
• Support evaluation, testing, and approval of new channel and system deployments, ensuring adherence to transmission guidelines, operational SLAs, and broadcast quality standards.
• Optimise supplier and third‑party service relationships to enable scalability and drive operational efficiency.
• Contribute to cross‑functional planning sessions, technical deployment reviews, and continuous workflow enhancement initiatives.

Experience & Professional Qualifications

• Significant experience in broadcast operations, post‑production, media technology, or channel services environments.
• Proven experience with media asset management, library systems, workflow orchestration, and resource management.
• Strong understanding of scheduling systems, transmission operations, and on‑air broadcast technologies.
• Demonstrated experience training teams, managing stakeholders, or leading through influence.
• Comfort communicating with technical and non‑technical audiences, including business, legal, and commercial counterparts.
• Strong analytical capabilities and problem‑solving skills, with the ability to evaluate both technical and operational impacts.
• Advanced computer literacy, ideally with exposure to broadcast engineering concepts, structured data systems, and workflow automation.
• Interest in digital media evolution, emerging broadcast technologies, and consumer media trends.

Skills & Competencies

Technical & Job‑Specific Skills

• Exceptional communication and stakeholder management.
• Ability to work under pressure and manage competing priorities.
• Highly organised with strong attention to detail.
• Strong proficiency in Microsoft Excel and business productivity tools.
• Ability to build strong cross‑functional relationships.

Core Competencies

• Builds Relationships: Engages stakeholders across internal and external networks; resolves conflicts constructively.
• Inspires Creativity & Innovation: Encourages new ideas, challenges assumptions, and supports scalable solutions.
• Communicates Effectively: Tailors communication to audience; facilitates clear understanding and shared alignment.
• Drives Results: Converts strategy into action; holds self and others accountable for delivery and quality.
• Exhibits Professional Excellence: Models integrity, consistency, and resilience; continuously develops skills and knowledge.

Accountability

Reports to: Senior Manager, Client Services, Global Digital Studio Operations EMEA

Accountable for: Execution of operational planning and delivery across new business initiatives; ensuring service readiness and broadcast continuity in line with business timelines and standards.

About Disney Entertainment and ESPN Product & Technology

At Disney Entertainment and ESPN Product & Technology, we’re blending imagination and innovation to reimagine the ways people experience and engage with the world’s most beloved stories and products. Our work is wide‑ranging and deeply sophisticated. We create amazing experiences, transform the future of media, and build products and platforms that enable the connection between people everywhere and the stories and sports they love.

Disney’s ability to marry world‑class technology with one‑of‑a‑kind creativity makes us unique. It is at the heart of our past, present, and future. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers.

About The Walt Disney Company

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world‑class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney Company Limited, which is part of a business we call Disney Entertainment and ESPN Product & Technology.

The Walt Disney Company Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.