Customer Service Representative jobs in Canada

About us:

We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.

Great journeys start with Trainline

Now Europe’s number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be.

Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.

Senior Manager Commercial Excellence

As we continue to expand into international markets, we’re looking for a Senior Manager Commercial Excellence to help drive growth across our Foreign Travel business.

This is a hands-on, high-impact role that sits at the intersection of commercial strategy, marketing execution, and performance insight. You’ll have the chance to shape both the why and the how behind our international growth engine.

What you’ll be doing

This is a role of two exciting halves:

1. Turn insights into commercial growth

You’ll bring clarity to complexity, translating data into strategy and action.

You’ll take ownership of:

• Synthesising internal and external data sources including performance analytics, competitive intel, market data, and GTM inputs into actionable insight.

• Developing a structured framework for commercial analysis and reporting across multiple countries and channels.

• Creating regular commercial updates that surface key trends, opportunities and risks, and distributing these across senior stakeholders.

• Identifying new growth opportunities and helping prioritise activities that deliver the greatest commercial impact.

• Partnering closely with Country Managers, helping shape market strategies with data-led recommendations and a clear performance narrative.

• Collaborating with teams across Finance, Analytics, Product, and Marketing to ensure that commercial thinking is embedded in all plans and decisions.

• Driving process improvements that help teams work more efficiently and make better decisions, faster.

Ultimately, your work will ensure that strategic decisions are grounded in insight and that teams across the business are aligned on what’s working, what’s next, and where the biggest levers are.

2. Be the engine behind our Go-To-Market campaigns

You’ll act as the operational heartbeat of our international GTM plans — taking campaign ideas from early planning through to execution and performance review.

You’ll work closely with teams across Paid Media, SEO, CRM, and Product Merchandising to ensure our GTM campaigns are well-planned, tightly executed, and commercially impactful.

You’ll be responsible for:

• Owning the end-to-end GTM campaign plan for Foreign Travel, working closely with the Head of GTM to prioritise activities across multiple international markets.

• Coordinating campaign kick-offs, leading campaign planning sessions, and ensuring timely briefing of cross-channel teams.

• Managing operational delivery overseeing timelines, deliverables and dependencies across Paid, Organic, CRM, and Product teams.

• Driving creative brief development and aligning on messaging, offers and localisation requirements.

• Tracking campaign performance in partnership with analysts and channel leads, ensuring learnings are quickly fed into future activity.

• Ensuring strong alignment across Marketing, Product and Commercial, acting as a central connector to keep activity on track and on strategy.

This is a hands-on role, perfect for someone who thrives in a fast-paced environment and enjoys balancing structure with flexibility.

We’re looking for someone who…

• Loves data and can bring it to life connecting the dots across data sources to build a clear, compelling story.

• Can write SQL and create dashboards in Tableau (or similar)

• Has proven experience delivering revenue growth, ideally in B2C eCommerce or a similarly fast-paced digital environment

• Thrives in cross-functional environments and knows how to bring teams together

• Moves comfortably between strategy and execution you can see the big picture but also love to get stuck in

• Understands the power of process and knows how to implement and improve ways of working

• Is highly organised, adaptable, and energised by a fast-moving, campaign-driven environment

More information:

Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.

We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!

Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:

• Think Big - We're building the future of rail

• ️ Own It - We focus on every customer, partner and journey

• Travel Together - We're one team

• ️ Do Good - We make a positive impact

We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.

Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!