Customer Service Advisor

JP Corry; Ballymena; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading trade center in Northern Ireland seeks a Customer Service Assistant to enhance day-to-day operations. This role involves engaging with customers through various channels, ensuring their needs are efficiently met. Responsibilities include processing transactions, generating sales opportunities, and maintaining store presentation. Ideal candidates will have experience in customer service and strong communication skills, with knowledge of the construction industry being a plus.

Benefits

34 days annual leave

Generous benefits package

Competitive pension scheme

Staff discount

Training opportunities

Bonus scheme opportunity

Qualifications

• Proven experience within a face-to-face sales and customer service role.
• Strong communication and interpersonal skills.
• Proficiency in IT and good computer literacy.

Responsibilities

• Identify and generate sales opportunities.
• Efficiently process customer transactions.
• Provide competitive quotations to customers.
• Maintain high standards of presentation in the store.
• Check goods inwards and manage stock levels.

Skills

Face-to-face sales experience

Strong communication skills

IT and computer literacy

Web sales experience

Knowledge of construction industry

Job description

A Customer Service Assistant based in one of our busy trade centres is an integral role of day-to-day branch operations. This role will involve a large element of customer engagement through phone calls, emails and face to face interaction ensuring our customers need are met in an efficient and personable manner. Taking pride in delivering what we promise, the role ensures the trade centre is a well presented place ensuring the availability of our full suite of stock to enable us to deliver our customer promise. At the trade counter you will be ensuring both our account and cash sales customers have everything they need to complete their job.

Responsibilities

• Identify and generate sales opportunities by ensuring the customer has all they need for their job.
• Efficiently processing customer transactions.
• Provide competitive quotations to meet both customer and business needs.
• Ensuring a high standard of good housekeeping and presentation throughout the store.
• Making sure all goods inwards are checked and put away in the correct location. Maintain adequate branch stock levels and count accurately for/during stocktake.
• Adhering to Health & Safety protocols for self and others whilst on site.

Skills and Qualifications

• Proven experience within a face to face sales and customer service based role.
• Possess strong communication and interpersonal skills in order to be a real team player.
• Proficient in the use of IT and have good computer literacy and telephone skills.
• Web sales, ‘E’ commerce and social media experience.
• Ideally knowledge / experience of the construction / building materials industry.

Further Information

Generous annual leave scheme of 34 days per year pro rata inc statutory holidays. Build your own benefits package and tailor to suit your needs: options to include high street discount vouchers and health checks. Competitive pension scheme and Life Assurance benefit. Enhanced Maternity Paternity and Adoption pay. Training opportunities development and career growth. Staff Discount from JP Corry Branches. Aviva Digicare plus. Bonus scheme opportunity for annual bonus. Access to Women In Business Membership. Volunteering and fundraising opportunities. High 5 staff reward and recognition scheme.Branch opening hours are Monday to Thursday 07.30 to 17.00 Friday 07.30 to 16.00 Saturday 08.00 to 12.00 and we are flexible to consider a variety of working hours patterns to suit your needs.