Customer Service Representative

John Thompsons & Sons; Northern Ireland; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-established company in Northern Ireland is seeking a Customer Service Representative to maintain high levels of customer satisfaction by accurately processing orders and effectively communicating with customers. The ideal candidate will have 1+ years of experience in customer service, strong communication skills, and a flexible approach to work. Benefits include a competitive salary, health care plan, and opportunities for career development.

Benefits

Competitive Salary

Above Statutory Holiday Entitlement

Life Assurance x4

Cycle To Work Scheme

Free Secure Onsite Parking

Enhanced ERs Pension @ 6%

Christmas Vouchers

Long Service Awards

Competitive Shift Premiums

Company Uniform

Training and Career Development Opportunities

Job Security – 150 yrs in business

Company Sick Pay

Enhanced Maternity & Paternity Leave

Paid Retirement Plan

Enhanced Health Care Plan

Annual Flu Vaccination

Paid Compassionate Leave

Paid Medical Appointments

Qualifications

• Able to communicate effectively at all levels.
• Capable of working in a team environment.
• Must be IT proficient.
• At least 1 years work experience in similar role.

Responsibilities

• Ensure high levels of customer service are maintained.
• Accurately capture and process customer orders.
• Liaise effectively with hauliers and dispatch.

Skills

Effective communication

Customer focused

Self motivated

Teamwork

Problem solving

Good telephone manner

Education

3 GCSE passes at Grade C or above, in English and Maths

Tools

Order processing database

Job description

Overview

JOB TITLE Customer Service Representative

REPORTING TO Customer Service Team Leader

RESPONSIBLE FOR This role has no employees reporting to it

MAIN PURPOSE OF JOB

This role will impact on the success of the company through the accurate capture and processing of orders to ensure the highest standards of customer satisfaction.

Principle Duties and Responsibilities

The role will ensure:

• High levels of customer service are maintained
• Calls are answered on a timely basis
• Effective communication when dealing with all customer calls
• Customer Order details are accurately recorded and entered onto the database as required
• Effective liaison with hauliers via phone / email with respect to customer orders despatch
• Effective liaison with despatch to process customer orders through production
• Customer queries are effectively dealt with or passed to the appropriate personnel
• Predictive ordering
• Requesting of prescriptions for medicated feed as when required
• Post duties are carried out as required
• Accurate generation of purchase orders in line with sales requirements
• Purchase invoices are followed up as required
• Order amendments are updated on the database
• Day to day reception duties
• All company policy is complied with and supported
• All Health & Safety procedures are adhered to
• Personal training and development needs are identified with supervisor
• All relevant training is attended
• Induction, company training and appraisal is supported as required
• Any other duties are carried out as appropriate

Personnel Specification

JOB TITLE Customer Service Representative

REPORTING TO Customer Service Team Leader

RESPONSIBLE FOR This role has no employees reporting to it

MAIN PURPOSE OF JOB

This role will impact on the success of the company through the accurate capture and processing of orders to ensure the highest standards of customer satisfaction.

Personal Skills

Essential

• Able to communicate effectively at all levels
• Customer focussed
• Self motivated
• Capable of working in a team environment
• Can take own initiative
• Pays attention to detail
• Can demonstrate problem solving ability
• Customer friendly and positive personality
• Good telephone manner

Education & knowledge

Essential

• The candidate should hold 3 GCSE passes at Grade C or above, in English and Maths – or equivalent

Experience

Essential

• At least 1 years work experience in similar role
• Must be IT proficient

Desirable

• Experience in a customer services environment
• Experience in the use of an order processing database

Circumstances

• A flexible approach to work is required
• Able to work in a busy office environment

Perks of Thompson’s

The Opportunity to work for a company within the Top 10 of the Top 100 Companies in Northern Ireland

Remuneration

• Competitive Salary
• Above Statutory Holiday Entitlement
• Life Assurance x4
• Cycle To Work Scheme
• Free Secure Onsite Parking
• Enhanced ERs Pension @ 6%
• Christmas Vouchers
• Long Service Awards
• Competitive Shift Premiums
• Company Uniform
• Training and Career Development Opportunities
• Job Security – 150 yrs in business
• Company Sick Pay
• Enhanced Maternity & Paternity Leave
• Paid Retirement Plan

Health & Wellbeing

• Enhanced Health Care Plan
• Annual Flu Vaccination
• Paid Compassionate Leave
• Paid Medical Appointments