Senior Services Consultant

HubSpot, Inc.; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading customer relationship platform is seeking a Senior Services Consultant in London. The role involves guiding clients through implementation strategies and providing expert recommendations for SaaS solutions. Candidates should have deep experience in SaaS, excellent communication skills, and a customer-first mindset. This position fosters professional growth in a dynamic and supportive work environment.

Qualifications

• Fluency in English is required.
• Customer-centric mindset with a consultative approach.
• Deep implementation expertise in complex SaaS environments.
• Ability to drive organizational change for customers.
• Strong communication skills for executive-level discussions.
• Detailed-oriented with project management experience.
• Technical aptitude for integrations and API strategies.

Responsibilities

• Recommend implementation approaches for customers.
• Diagnose customer needs based on business and technical requirements.
• Create customized implementation plans.
• Present plans to customer executives.
• Influence customer purchase decisions effectively.
• Build relationships with Solutions Partners to enhance recommendations.

Skills

Fluent in English

Customer first mindset

Consultative problem solving

Deep implementation expertise with SaaS

Experience driving value conversations

Excellent communication skills

Project management skills

Technical aptitude

Job description

Overview

As a Senior Services Consultant, you will be responsible for guiding prospects and customers through the process of determining the right implementation and service strategy to support both their initial and long-term success with HubSpot. HubSpot is rapidly expanding upmarket, and as we serve more customers with advanced requirements and complex tech stacks, we need people who can advise and recommend the best way to deploy our software to meet our customer's business goals. We are looking for motivated team members who have strong communication skills, a passion for solving challenging problems, strong business and technical acumen, and the desire to help build up HubSpot's growing enterprise team.

In this role, you'll get to:

Responsibilities

• Recommend the right implementation approach and ongoing services for HubSpot's complex upmarket customers to lead the customer to long term success with HubSpot.
• Diagnose customer needs based on business objectives and technical requirements.
• Create customized implementation plans and recommend services and/or Solutions Partners based on customers' unique needs.
• Work directly with the customer or partner to define resource needs.
• Establish clear milestones, project plans, and timelines for execution.
• Present plans to the customer's Executive team.
• Influence customer purchase decisions by driving urgency and certainty in recommended solutions.
• Contribute to the growth of the enterprise practice by enhancing alignment between Sales and Services teams, customizing implementation solutions for customers.
• Build relationships with accredited Solutions Partners to:
• Enhance quality of recommendations
• Contribute to partner development by providing feedback directly and through PDMs
• Enhance effectiveness of partner accreditations
• Provide advice and recommendations for HubSpot best practices, business process, deployment planning, and change management to HubSpot prospects.

Qualifications

• Have fluency in English.
• Have a customer first mindset and a consultative approach to problem solving.
• Have deep implementation expertise with complex SaaS software (CRM, ERP, etc) for large, complex customers.
• Have experience helping customers drive organizational change.
• Have experience driving value conversations to executive teams.
• Have excellent oral and written communication skills.
• Have the ability to provide a level of certainty and urgency to a customer so they feel like they are making the right decision.
• Have a strategic mindset and can help customers with their long-term planning, recommending additional HubSpot products and services that will help them grow.
• Are very detailed-oriented and have strong project management skills.
• Have a strong technical aptitude, with a deep understanding of integrations, APIs, and technical strategy.

About HubSpot

At HubSpot, we value both flexibility and connection. Whether you're a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you'll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections. HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

HubSpot is bold by baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow. We're building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too. Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.