Service Delivery Manager

ISR RECRUITMENT LIMITED; Leeds; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

A well-respected recruitment agency is seeking a Service Delivery Manager to join their client's IT team in Leeds. You will oversee IT service operations, ensuring excellent delivery and support. Candidates should have strong experience in service delivery, ITIL methodologies, and the ability to manage stakeholders. The role offers a competitive salary of £50,000 to £55,000 and remote working opportunities.

Benefits

Excellent company benefits

Incentives

Qualifications

• Strong experience in a Service Delivery or Problem Management role.
• In-depth understanding of service management methodologies.
• Ability to manage senior stakeholders.

Responsibilities

• Oversee day-to-day IT service operations.
• Ensure timely resolution of incidents and problems.
• Identify opportunities to enhance service delivery.

Skills

Service Delivery Management

ITIL V4

ServiceNow

Change Management

Incident Management

Stakeholder Management

Job description

Service Delivery Manager

* Leeds (x2-3 days remote-working per week)

* c£50,000 to £55,000 per year

* Plus excellent company benefits and incentives

The Opportunity

Our industry-respected client is currently looking to attract a Service Delivery/IT Operations Manager for their Leeds based IT team. You will have an excellent understanding of ITIL practices and service management frameworks, having operated across Incident, Problem, Change and Release management.

The successful candidates will be playing a leading role within the organisation, ensuring consistent delivery across infrastructure, applications and end-user support focused on outstanding customer service at all times.

Skills and Experience

• Strong experience working in a Service Delivery or Problem/Incident Manager role
• In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow)
• Experience with change management planning and documentation
• A deep understanding of escalation actions, processes and reporting
• Extensive exposure to release and deployment management processes
• Ability to manage senior level stakeholders and end-clients

Role and Responsibilities

• Oversee day-to-day IT service operations, ensuring consistent delivery across infrastructure, applications and end-user support
• Ensure timely resolution of incidents and problems
• Lead root cause analysis and implement preventative measures
• Collaborate with Programme Delivery and Change teams to ensure smooth transitions and minimal disruption to services
• Identify opportunities to enhance service delivery, reduce costs and improve user experience

Please contact James at ISR to learn more about our client leading the way in developing the next generation of transport mobility through innovation and transformational technology.