Service Design Lead

Sovereign Housing Association Limited; Basingstoke; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

A leading housing association in Basingstoke is seeking an IT Service Design Lead on an 18 Month Fixed Term Contract. This role involves leading service design across IT projects, ensuring security and functionality from day one. The ideal candidate will have strong experience in IT service design and excellent stakeholder management skills. Benefits include 25 days holiday, flexible working, and a matched pension scheme.

Benefits

25 Days Holiday + Bank Holidays

Flexible benefits package

Wellbeing days

Matched pension scheme

Private medical insurance options

Gym Membership discounts

Qualifications

• Strong experience in IT service design/service architecture within a digital or IT environment.
• Excellent stakeholder management, communication, and influencing skills.

Responsibilities

• Leading service design activities across multiple IT projects.
• Conducting service impact assessments and identifying service support requirements.
• Producing and securing sign-off of Service Design Packages (SDPs).

Skills

IT service design

Stakeholder management

Analytical skills

Problem-solving

Job description

The Role

SNG(Sovereign Network Group) was formed in October 2023 through the merger of Sovereign and Network Homes.

We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as aiming to create thousands of new affordable homes every year.

We\'re now looking for an IT Service Design Lead to join our team in either Basingstoke on an 18 Month Fixed Term Contract, combining both office and home working.

The Role:

As an IT Service Design Lead, and you\'ll play a key role in shaping how new IT services are designed and transitioned into business-as-usual.

You\'ll work closely with project teams, service owners, IT operations, and business stakeholders to design services that are secure, resilient, and supportable from day one.

Responsibilities

• Leading service design activities across multiple IT projects, ensuring non-functional requirements and support needs are built into delivery plans.
• Conducting service impact assessments, identifying service support requirements, risks, dependencies, and operational impacts.
• Producing and securing sign-off of Service Design Packages (SDPs) and support models.
• Partnering with stakeholders to ensure operational teams are fully prepared for go-live.
• Providing progress reports, highlighting risks, and resolving service design issues.
• Championing a full-service lifecycle perspective, from design to retirement.
• Continuously improving service design processes, templates, and standards.

Qualifications

• Strong experience in IT service design / service architecture within a digital or IT environment.
• Knowledge of IT service design principles, processes, and best practices.
• Familiarity with infrastructure, applications, and cloud services.
• Proven ability to manage multiple IT service design activities across projects.
• Strong analytical, service design documentation, and problem-solving skills.
• Excellent stakeholder management, communication, and influencing skills.

Benefits

Your Benefits:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)

• Chance to buy or sell holiday as part of our flexible benefits package

• 3 additional paid Wellbeing days and 2 paid volunteering days

• Generous matched pension scheme up to 12% andLife cover at 4x salary

• Enhanced maternity/adoption pay

• Enhanced paternity pay - 6 weeks full pay (after 26 weeks\' service)

• Options for private medical insurance, dental insurance and critical illness cover

• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We\'re passionate about inclusion for all and creating a workplace where everyone can thrive.