Autism Service Team Manager

Paloma Health; Camden Town; On-site; GBP 45,000; Full time

Job summary

A health organization in Camden Town seeks a dedicated Team Manager to lead a team of neurodevelopmental assessors for autism assessments. The role entails managing team performance, facilitating staff development, and fostering a collaborative culture. Candidates should have significant experience managing teams, strong communication skills, and a passion for staff well-being. The role offers a salary of £45,000, annual leave, and additional benefits including share options.

Benefits

Annual salary reviews

5% employer pension

Company laptop

25 days of annual leave

10 days of paid sabbatical leave every three years

Share options

Qualifications

• At least 4 years of experience directly managing teams of 10-15.
• Ability to balance continuous workforce improvement with service demand.
• Experience in creating and delivering training programs.

Responsibilities

• Line manage a team of neurodevelopmental assessors.
• Support staff to achieve their Key Performance Indicators.
• Develop a positive and collaborative team culture.

Skills

Excellent influencing skills

Effective communication

Cross-functional experience

Google Sheets or Excel proficiency

Job description

We aim to provide families with high-quality NHS autism and ADHD assessments for their child within 4 weeks of a GP referral. We were founded as we are deeply frustrated that families are waiting 2.5-10 years for NHS children's autism and ADHD assessments, and this crisis has recently been highlighted by the Children's Commissioner for England.

Our NHS children and young people's autism assessments went live in November 2024, and we are launching NHS children's ADHD assessments and treatment in early 2026. How is Paloma different?

• We are clinically led, Care Quality Commission (CQC) registered, with a strong focus on the quality of care we provide
• We have built our own software platform to give our families a more consumer-like experience of healthcare and free our assessors from documentation to focus on supporting families
• Our strong culture, including a friendly and approachable team, transparency, a sense of community, and supporting staff career development
• The experience of our founders, who have previously built tech-enabled NHS obesity and ophthalmology services
• Being backed by leading healthcare investors, allows us to move fast

The Opportunity

We are looking for a dedicated and results-driven Team Manager to lead and mentor a team of Neurodevelopmental Assessors delivering our autism assessment service. We do not expect the Team Manager to have a clinical background as clinical support and supervision is provided by senior assessors within the organisation.

You will lead onboarding and day to day management for this team, ensuring your approaches are robust, well documented and routinely reviewed. You will be passionate about working with people, inspiring them to do their best, and use data to support their development.

• Collaborate with our existing Neurodevelopmental Service Team Manager, as well as with Product & Clinical Leaders to ensure the best possible experience for patients
• Use project management tools and methodology to ensure timely, high quality patient outcomes

Responsibilities

• Line manage a growing team of neurodevelopmental assessors, fostering a person-centred and collaborative culture
• Input into our staff capacity modelling, hiring plans and performance monitoring data
• Support staff within the team to achieve their Key Performance Indicators, and develop within their individual career pathways
• Develop a positive and collaborative culture in the team, maintaining high retention and trust levels
• Analyse, interpret and improve workforce absence, turnover, and utilisation, ultimately helping improve business performance
• Be part of the safeguarding team, completing relevant training, partner with our Safeguarding Lead, and support safeguarding queries from your team

Requirements

• At least 4 years of experience directly managing 10-15 person teams in fast growing environments
• Excellent influencing skills and able to communicate effectively with staff at all levels
• Experience working cross-functionally to improve service quality and efficiency
• Able to balance continuous workforce improvement alongside increasing and changing service demand
• Experience in creating, delivering and improving training programmes
• Confident in using Google Sheets or Excel to look at and drive insights from data, and then use these to launch improvement initiatives

What We Offer

• A strong and positive culture that prioritises staff well-being, transparency, and career development
• Protected time and budget for team connection, learning, and community-building
• Salary of £45,000 per year
• Annual salary reviews, 5% employer pension, and company laptop
• Share options in Paloma Health
• A unique leave benefits package includes 25 days of annual leave, your birthday off, and 10 days of paid sabbatical leave every three years of service

Pelcome to Paloma Health, a mission-driven organisation that's transforming access to Autism Assessments in England. We are committed to safer recruitment practices and expect all applicants to share our dedication to safeguarding.