Service Co-Ordinator

Office Angels; England; On-site; GBP 34,000 - 36,000; Full time

Job summary

A leading recruitment agency is seeking a proactive Service Co-Ordinator in Chessington to join their team. The role involves providing exceptional customer support, managing data within the CRM, and coordinating service-related tasks. Experience in a similar role is required, along with strong organisational skills and a customer-focused attitude. This position offers a salary of £34,000 to £36,000 plus benefits, within an exciting and dynamic distribution industry.

Benefits

20 days annual leave plus bank holidays

Quarterly bonus earnings up to £10,000

Pension

EAP and health insurance

Qualifications

• Experience in a similar role is essential.
• Must be customer-focused and positive.

Responsibilities

• Provide exceptional support via telephone and email.
• Manage and process service-related data accurately.
• Handle ordering of spare parts for customers.
• Process service contract and customer purchase orders.
• Prepare quotes and monitor repairs.

Skills

Customer Support

Data Processing

Administration

Stock Management

Organisational Skills

Tools

CRM system

Outlook

Job description

Service Co-Ordinator

Location: Chessington, office based with parking

Salary: 34,000 to 36,000, plus quarterly bonus earnings of up to 10k additionally plus benefits including 20 days per year plus bank holidays increasing annually, pension, EAP and health insurance.

Working Pattern: Full Time, Monday to Friday 8.30am to 5pm

Are you a proactive and organised individual with a flair for customer service?

Our client, a leading player in the distribution industry, is looking for a dedicated Service Co-Ordinator to join their dynamic team! This role is perfect for someone with experience in a similar position who thrives in a fast-paced environment.

What You'll Do:

• Customer Support: Provide exceptional telephone and email support via Outlook and our CRM system.
• Data Processing: Manage and process data within the CRM for all service-related matters, ensuring accuracy and efficiency.
• Administration: Oversee the exchange process for all equipment, maintaining smooth operations.
• Spare Parts Ordering: Handle the ordering of spare parts for customers and the internal service team.
• Purchase Orders: Process all service contract purchase orders and customer orders for non-contract chargeable service visits.
• Quoting: Prepare quotes for customers regarding repair work and obtain necessary authorisations.
• Repairs Monitoring: Keep a close eye on all repairs, ensuring timely resolutions.
• Stock Management: Manage the Service consignment stock effectively.
• Booking Visits: Schedule PPM visits and call-outs for all Field-Based Engineers.
• Training: Participate in continual product training provided by Sales Reps.

Who You Are:

• Qualified by Experience: You must have experience in a similar role and understand the nuances of service coordination.
• Customer-Focused: You have a genuine desire to assist customers and ensure their needs are met with a positive attitude.

Why Join?

• Collaborative Environment: Work alongside a passionate team that values your contributions.
• Career Growth: Opportunities for professional development and training.
• Dynamic Industry: Be part of an exciting and evolving distribution landscape.

If you are ready to bring your organisational skills and customer service expertise to a rewarding role, we want to hear from you! This is your chance to shine in a pivotal position within a supportive and vibrant team.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.