Customer Service jobs in France

We’re recruiting a Team Leader to join our amazing team.

You’ll play an integral part in ensuring we are delivering the very best experience to our participants and clients alike. In this role you will be leading a team of Employment Advisers, Trainers, Assistant Employment Advisers and Site Co‑ordinators, inspiring the team to achieve all contractual performance and quality targets.

You’ll support your team in addressing barriers to employment participants are facing and ensuring that each person who works with your team, leaves with the self‑confidence and necessary skills required to secure and sustain employment.

Our ideal candidate would be someone who can demonstrate effective coaching and mentoring skills and have experience in a supervisory role. We’re looking for a high level of initiative and motivation with the ability to seek out solutions to problems, as well as the ability to work under pressure. You could be from a sales background, retail, hospitality, recruitment or experienced within the employability field, so long as you have the skill set, we are happy to provide on‑the‑job training to learn the sector.

In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range £29,858 to £32,585 p.a. (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension – 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 × salary life assurance
• Annual Pay Review
• Refer a Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle‑to‑work scheme and additional voluntary benefits

There’s also the opportunity to progress your career!

Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.

Seetec Group is an employee‑owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.

Location: Cheshire

Hours: 37 hours a week. Monday to Thursday 8.30 am to 5 pm, Friday 8.30 am to 4.30 pm

Closing Date: 30 December 2025

• Meet and strive to exceed personal performance targets, Key Performance Indicators and all Quality and Compliance measures.
• Lead, inspire, motivate and coach a team of Employment Advisers to achieve the team and individual targets.
• Facilitate high‑frequency engagement activities with the team you are leading, via daily huddle calls, weekly reviews, monthly team meetings and monthly caseload reviews.
• Manage a team of Advisers using a variety of coaching strategies to help them to overcome participants’ barriers to obtaining sustainable employment.
• Undertake in‑depth assessments using a suite of tools to fully understand an adviser’s caseload of participants and be able to advise and make suggestions to overcome customers’ circumstances, preferences and holistic barriers to progression to employment.
• Ensure that participant action plans that are being produced are personalised, tailored and SMART with sequenced interventions and development opportunities.
• Ensure the customer service standards required for the scheme are achieved by the team you are leading, taking correct actions to address any under‑performance.
• Ensure that the integration framework of specialist services is being used to obtain support to address specific participant issues (e.g., substance misuse, anger management, debt advice, health, vocational training).
• Through checking of your adviser’s caseloads ensure that social prescribing is being used to develop and improve customer circumstances (e.g., healthy eating classes, smoking cessation and social groups).
• Support your team in all aspects of job‑search and interview preparation by reviewing monthly via the caseload reviews that advice and guidance are correct.
• Adopt a continuous improvement mindset to all team activities, thus enhancing the service to our participants.
• Fully understand the regional labour market.
• Develop relationships with key stakeholders to maximise job opportunities.
• Undertake direct marketing to employers using digital media e.g., email, LinkedIn, Facebook, Twitter etc.
• Deputise for the Business Manager at internal and external meetings, and other events as required.
• Where required, provide appropriate training/guidance to team members to help them master digital technologies.
• Ensure effective in‑work support plans are being produced with participants and employers, based on an assessment of need, providing practical support to ensure a smooth transition into work.
• Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc.
• To undertake any other duties, as required, appropriate to the post.

• Previous leadership/management experience
• A good working knowledge of the local labour market in the advertised geographical locations (roles will generally cover the scheme across a County area)
• Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams
• Experience of working in a target driven environment
• Experience of delivering services to meet contractual and quality standards

• Knowledge of the employability industry
• and/or
• Knowledge of the recruitment industry
• Experience of working with people in ‘advice & guidance’ environments
• Full driving licence